General Description:  Responsible for contribution processing on client accounts, quality control, reporting and maintenance of the Retirement Planning Services system.

Responsibilities:

·        Process contribution files received from clients, rollover contribution, platform transfer contributions and loan payoffs as requested by Conversion and Contribution  Specialist

·        Provide technical application support to team members as needed.

·        Research cause and resolve participant account issues.  Complete corrections including calculation of potential lost earnings.

·        Create quarterly participant statements and complete statement checklist.  Work with statement mailing vendor to insure timely delivery to participants.

·        Create and verify accuracy of quarterly reconciliation for clients .

·        Participate in upgrades to department related computer applications, including scheduling, testing, and implementation. Participate in process re-engineering projects.

·        Lead or assist in documenting new or existing work processes.

·        Assist with associate training:  new associates, new processes, new systems enhancements.

·        Assist set-up of new plans on client/participant web site, deactivate web access for client/participants of de-converting or terminating plans.

·        Perform routine maintenance of the voice response unit (VRU) the automated telephone system, lead or assist setting up new plans on VRU.

·        Perform daily balancing of assets between recordkeeping system and custodial account and resolve any issues.  Notify Consultant of any issues not easily resolved.

·        Allocate earnings, fees and revenue sharing (if applicable) to participant accounts.

·        Request payment for fees from custodian.

·        Assist with annual SSAE-18 testing of automated system, and data collection for CPA.

·        Establish effective working relationships with Internal Partners, Clients and Vendors.

·        Work with Internal Partners and Vendors to ensure accurate and timely response to all outstanding client/plan issues and product deliverable completion.

·        Work with all partners in a manner that fosters mutual respect and teamwork.

·        Respond to requests from all partners by stated timeframes.

·        Review emails within 24 hours, client voicemails within 2-4 hours.

·         Participate in personal and professional development opportunities.

Knowledge, Skills and Abilities:

High level of computer literacy including strong working knowledge of Windows, Excel and Word. Ability to meet deadlines, strong attention to detail and ability to self-check work. Excellent problem solving skills, creative and innovative. Self-motivated team player.Experience with Schwab Retirement Technologies (SRT) ideal.Understanding of defined contribution retirement plan operations.Understanding of daily valuations and daily processing.Strong organizational, time management and communication skills.College degree preferred