ADP Retirement Services is hiring a Sr Client Svc & Prod Supt Spec. In this position, your primary role will be reviewing and processing 401(K) participant distribution. This would include processing distributions such as Termination, In-service, QDRO, Death, Hardship, etc. Other responsibilities can also include making plan level changes to participant data, processing product to product transfers, communicating internally to other ADP Retirement Service associates, monitoring group inboxes, and reviewing team member’s transactions for accuracy.

Associates who are successful in this role are those that are able to work independently, they are proficient in Microsoft office (specifically excel), they are comfortable learning new systems and technology, have a drive for learning new things, and take complete ownership of their assigned tasks.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Managing a workbasket of numerous different types of participant transactions and having them all completed within a set timeframe (SLA). Maintain a high level of quality by reviewing your own work prior to submission and occasionally reviewing team members work (QC’ing). Working together with the team to complete monthly product changes (P2P/Spin-Offs). Proactive collaboration with internal teams to understand downstream effects of recordkeeping transactions. Associates on this team are expected to be proficient in problem solving and data analytics along with being skilled in organization, prioritization, and effective communication. These traits will be critical to accomplishing their day-to-day work. Regularly communicate with internal teams, team members, and leadership via email and an instant messaging system (Webex).  Working independently to ensure that assigned duties are completed timely. Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

1 - 3 Years of Related Experience Data Entry Experience Experience in Microsoft office Excel Outlook Word

A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:

 

Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

 

 

Working experience with 401(K) retirement plans

ASPPA QKA certification

Knowledge of ADP recordkeeping systems

Experience in a client service environment

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.