ADP is hiring a 401(k) Team Lead to sit in either Louisville, KY or El paso, TX.

 

Are you ready to join a company offering career advancement opportunities throughout your career journey? Are you looking for an inclusive environment with a culture of collaboration and belonging? Are you looking to use your 401(k) knowledge to help support a team of 401(k) professionals?

 

In this role, you will provide high level 401(k) product support and guidance to the ADP 401(k) Clients, Regional Sales, New Business, HR - Payroll. Research - resolve complex issues relating to the ADP 401(k) Prototype Plan - including but not limited to; Client Plan Design, compliance testing, and Client Plan administration, ensuring compliance with government regulations - laws. Develop - maintain effective communications to ensure satisfaction - client retention. Manages workflow and assignments. Provides assistance and coaching to the 401(k) Client Service Managers as needed to ensure continuity of Plan Administration, and inter-departmental communication. Performs on-the-job training as required.

RESPONSIBILITIES:

Communicates discrepancies - resolutions and acts as the Regional liaison between Division 401(k), Record keepers, Third Party Administrators, CSR's, Trusts, Region - the Client. Respond to inquiries from Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, Plan Design, process flow, statutory limitations, and general investment questions. Mentors and coaches the 401K staff; assists with challenges on process flow, timeliness, and application of Plan design. Translates and interprets Plan specifications and applies them to the 401K duties within the department. Assists the Client with completion of the Adoption Agreement or Plan Amendments, as they relate to the Plan specifications and options. Responds to questions from Clients on individual Plan design, to coordinate their corporate structure; regulate Control Group challenges, to ensure proper compliance and adherence to business and Plan guidelines. Makes client service calls related to escalations to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns. Advises a client on DOL regulations and plan amendment changes. Works closely with the Client to review more complex compliance testing results, discuss profit sharing, additional contributions, and plan changes based on previous activity. Advises client on plan termination or transfer regulations as a result of the client leaving ADP. Ensures that the client is billed for services - that payroll systems are updated. Provides assistance and on-the-job training to the 401(k) Client Service Managers regarding client problem resolution in the technical - compliance features of the 401(k) Plan. Acts as 401(k) Supervisor for the 401(k) group in the Manager’s absence. Maintains records on all client calls in CEH. Attend training or classes to stay updated on current laws, trends, or processes. Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

Demonstrated continuing education in the 401(k) field. 4+ Years experience with qualified Plans. At least 2 years' proficiency with client service regarding qualified Plans.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

In-depth working knowledge in retirement service industry. Prefer experience with a TPA or record keeper. General financial services background. General ERISA knowledge. Knowledge of qualified testing, filing and tax reporting required. Proficient with Microsoft Office Suite, ADP Payroll experience and CEH. Ability to mentor and coach others. PC literacy required. Ability to prioritize and set schedule, strong organization and time management skills. Good oral and written communication skills. Must demonstrate professional conduct when interacting with clients. Detail-oriented with strong problem-solving skills. Must be able to work under pressure with multiple tasks and meeting stated deadlines. Proven ability to handle a large volume of technically complex daily inquiries (primarily phone calls).

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.