Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Rental team is an established team responsible for fleet operations management. We make an impact by Quality Control of Fleet operations, Securing our fleet Assets and cost reduction. Your team will be made up of Grab Rental vehicles for a better way of our customers (B2C,B2B & B2D) . If you are looking for an opportunity, then you should join our team!

Get to Know the Role

You will provide, support, and monitor Quality vehicle. Help to improve process quality and quality of vehicle by collaborating with Operations, Partner Management, Grab Drivers and Workshops. Reporting to the Assistant Manager, you will work onsite in our office in BSD.

 

The Critical Tasks You Will Perform

Coordinate with fleet partners Internal (Sales team, Fleet Ops, and Fleet Insurance & document) and external (driver and OEM or workshop) to maintain vehicle quality.Monitor the improvement progress of vehicle durability from Process & Operations.Control vehicle status and location accuracy for every movement and use of replacement vehicles.Control quality check in each Driver Journey for better driver experience.Handle Voice of Customers which make early resolutions.Lead the quality team in Jakarta with a total of 4 sub functions.Capable to propose alternate solutions to reduce cost vehicle related, lead time and process optimization and durability of vehicle

Qualifications

What Essential Skills You Will Need

Minimum 3 years of experience working in automotive industry (eg. car rent/taxi pool/automotive manufacturing) as Senior Service advisor/Section Head/Deputy DepartmentMinimum bachelor's degree in any majorGood in Bahasa and English (verbal and written).Familiar and good knowledge with workshop (body repair, general repair), claim vehicle insurance, handling vehicle accuracy in Pool, Fleet Management and standard quality of vehicle.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.