Bengaluru, Karnataka, India
9 hours ago
82512R-Customer Service Specialist 2

Job Duties:

The primary goal of this position is to ensure the accuracy and quality of information contained within the various systems used within the Customer Services logistics organizations to support contracted customers.

This role will work closely with Inventory Management, external vendors and partners, and other organizations to monitor, validate, and maintain data, and to correct exceptions as discovered.

In addition, the Inventory Specialist will also be responsible for the following tasks:

Key Responsibilities:

Invoicing Aged In Transit Report Generation Aged In Transit Report Clean Up Correction of SN Status (not STK) SN Warranty Swap Acknowledged STO Report FG Part Issues (no location, part merge) Ad hoc tasks (remove JCPO items from ECC, other item transactions as needed) IC Help Desk Queue APAC, EMEA region emails to IC Sync Report Analysis and Item Correction Correction to China and India S4S Shipments from Repair Cycle Count Reports 551 Scrap Transactions

Technical Competencies Required:

Graduate with 1+ years of experience, preferably in inventory activities Excellent oral and written communication skills Experience in SAP will be a clear benefit

Skills Required:

Communicate effectively with people at multiple levels within and outside the organization Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required Ability to work and manage time independently without close supervision, and achieve results within designated timelines Strong problem-solving and resolution skills, with excellent attention to detail, and the ability to review and root cause activities for corrective action Strong analytical skills SAP experience is a plus
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