Position: Technical Support Engineer 2 – Cloud Datacenter Switching and Routing

Role: Individual Contributor Role 

Location: San Jose Costa Rica

Summary:

This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies in a cloud managed environment.

Key Responsibilities:

- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers is a plus

- Knowledge of the following:

- Switching Technology (xSTP, VRRP, LACP, Dot1x, COS, QOS)

- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)

- IP routing protocol (BGP, OSPF, RIP)

- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.

- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Requirements : 

- Requires B.E. in Electronics Engineering or Computer Science or 1- 3 years of experience supporting/Designing/implementing IP networks.

Platform Knowledge: Juniper (routers, switches), Arista, Cisco, Huawei, traffic generators (Ixia, Spirent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Preferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation