Position: Technical Support Engineer 2 – Cloud Datacenter Switching and Routing

Role: Individual Contributor Role 

Location: San Jose, Costa Rica

Summary:

This position is for L2 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies in a cloud managed environment.

Key Responsibilities:

- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Knowledge of Juniper’s Campus & Data-Center products (EX, QFX) & technologies or equivalent products.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

- Switching Technology (xSTP, VRRP, LACP, Dot1x, COS, QOS)

- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)

- IP routing protocol (BGP, OSPF, RIP)

- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM]

- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as an added advantage.

- Experience in an open and programmable cloud architecture environment used to manage network devices is considered as an added advantage.

Requirements :

- 3+ years of experience supporting/Designing/implementing IP networks.

- Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Platform Knowledge: Juniper (routers, switches), Arista, Cisco, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).

Preferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation