Position: Technical Support Engineer 3 – Routing
Location: San Jose, Costa Rica
Summary:
This position is for the ARC L2 Team (CFTS) for Juniper Routing Products.
Key Responsibilities:
- Ability to work in a highly dynamic Technical Assistance Center environment with a high focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Be a customer advocate for timely resolution of the problems reported and understand the environment/network and its impact on business.
- Take ownership of problem resolution, problem reproduction, and escalation.
- Be a team player and flexible when working on weekends/holidays as per business requirements.
- Be a fast learner and keep pace with newer technologies
Mandatory Skills:
- Support for Juniper’s M/T/Mx/PTX/ACX series products.
- Excellent verbal and written communication, presentation, and customer handling skills.
- Ability to logically troubleshoot complex and high-impact problems.
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- In-depth knowledge of the following:
IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) IP routing protocols (OSPF, ISIS) Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Understanding/Exposure/Expertise in one or more areas:
MPLS, VPLS, L2, and L3 VPN MPLS Traffic Engineering, LDP, RSVP Multicast technologies NG-MVPN, PIM Perl/Unix/Expect scripting
Requirements:
Candidates who have extensively worked on Troubleshooting, implementing, and supporting large IP networks. Three + years of experience supporting, designing, and implementing IP networks.
JNCIA, JNCIS, JNCIP, JNCIE - CCNA, CCNP, CCIE are a plus.
Platform Knowledge:
Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers, etc. (not all are required, but some are good to have).