Network Engineer / Resident Engineer – LATAM

(Post-sales support to Juniper Networks technologies)

San Jose – Costa Rica

Job Description

Reporting to the Service Delivery Leader in Latam region, this is a highly technical role, providing post-sales remote and on-site support of Juniper Network products to Juniper end-customers in Latam region.

Please submit your resume in English - we can only consider applications submitted in this language.

This is a hybrid on-site and remote position and may require additional work hours and on-call support for critical issues.

Responsibilities

The Network Engineer / Resident Engineer will be required to develop and maintain expertise on the products deployed within the customer's network. 

•       To hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments.

•       To understand the customer’s organizational structure, become familiar with customer's network implementation and support procedures, and help drive to the highest level of network availability and sustainability.

•       To carry out testing of new designs, features, and functionality as required by the customer in a laboratory environment and to help develop implementation plans to ensure proper operation in a live production network

•       Validate patches and fixes to operating software that ensure they are implemented and functioning correctly in the pre-production test network and live network.

•       Troubleshoot equipment and network problems, initiate and track JTAC cases through to problem resolution on pre and post-production issues.

•       To track Return Material Authorizations (RMA’s) through to problem resolution

•       Analyze network performance in terms of tickets, root causes, common causes, correlation and trends,

•       Network inventory and respective SW versions in terms of EoE (end of engineering),

•       Analysis of technical bulletins and risks in the client's installed base,

•       To produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the customer.

•       To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried

•       To train the customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products

•       To assist the customer with the development and documentation of Network Operation Procedures. 

•       Support production environment of Juniper products within the customer infrastructure

•       Support ongoing efforts in defining best practice policies for Juniper product applications used by the customer

The Network Engineer is expected to peer with other employees performing similar network engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.

The Network Engineer will be expected to develop secondary skills in other products in the Juniper product portfolio.  

Qualifications and Experience

1.     Engineering or equivalent Graduates with 10+ years of relevant work experience

2.     Ability to speak and write in English and Spanish fluently

3.     Candidates for this role MUST be able to demonstrate the following competencies:

·       Strong Interpersonal skills,

·       Presentation skills,

·       Ability to work well with many levels of customer engineering and management,

·       Ability to work well with the juniper account team and Technical assistance center, engineering,

·       The ability to function in a team environment and recognize and take on tasks with self-direction as well as the ability to take direction from the customer, account team and Service Delivery Leader,

·       The ability to communicate well within the Juniper team and articulate customer problems before they become major issues; provide proactive visibility to customer & Account team,

·       Ability to control and manage your activities yourself, as well as produce detailed and/or executive reports of the activities and projects under your responsibility, both internal and external,

4.     7+ years of experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.

5.     7+ years experience in managing large technical account activity revolving around network products from multiple vendors. 

6.     Work experience working with Service Providers in the Telco Industry environment

7.     Experience in fault isolation logic and techniques

8.     Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls.  This includes the hands-on operation of management tools and network analyzers.

9.     Detailed understanding of the protocols surrounding IP networks.  These skills should generally include:

·       TCP/IP fundamentals,

·       IP subnetting and super netting and hierarchical routing principles,

·       Routing protocol operation (OSPF and BGP),

·       Routing policies at BGP peering points,

·       VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required  

10.  Experience, background and knowledge on IPv6, Multicast, PIM and L3VPNs

11.  Experience, background and knowledge on EVPN, Segment Routing and Security

12.  JNCA, JNCIP or equivalent certification level is required

13.  Experience in JUNOS

14.  JNCIS, JNCIP, JNCIE, CCNP, CCIE or other vendor equivalent expert level certifications are a strong plus

·       Primary Juniper platforms focus: MX, EX, ACX, PTX infrastructure products

·       Secondary juniper platform focus: QFX, SRX Security Products, Junos Space Security Director