As a member of the Emergency Services team, the 9-1-1 Data Collection Specialist interacts with public safety answering points to gather essential PSAP data, completes data entry into the respective systems, and coordinates with internal and external resources to support 9-1-1 services. ESSENTIAL FUNCTIONS: + Act as primary POC for public safety interactions + Perform PSAP Data Collection: Ongoing with yearly data refresh required in support of Sinch’s 911 solutions + Maintain accurate and complete PSAP information and data collection records within Sinch databases / systems + Assist with PSAP 10-digit 24x7 emergency number collection and verification + Participate in PSAP data reconciliations between Sinch systems, identify errors in the data and take the necessary actions to make corrections as quickly as possible + Assist w/ workload where needed + Perform other duties as assigned Requirements + 2+ years customer service experience + Strong organizational skills, and demonstrated attention to detail + Ability to understand and communicate both technical and business information in verbal and written form + Excellent verbal and written communication skills + Able to maintain calm under pressure + Bachelor's Degree or equivalent work experience. + Proficiency with Microsoft Office Suite Preferred + 2+ years’ experience working with Public Safety Answering Points strongly preferred + Working knowledge of 9-1-1 solutions and Next Generation 9-1-1 systems strongly preferred + Working knowledge of PSAP call taking systems (ALI/LDB, CAD, mapping) and operations preferred Benefits + STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. + CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. + SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. + TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. + PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. + WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. + MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual salary range for this position is $50,000 - $60,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now! This role will be accepting applications until January 20th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.