Job Title: Program Manager, 988 Network Engagement Department: Network Engagement Reports to: Director of Network Engagement Location: Remote Schedule: Monday-Friday, 9 am-5pmEST, adjustable/extended hours based as needed/required Travel: Up to 15% Salary Range: $80k - $92k Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society where emotional wellness can be a reality for everyone. Position Overview: The Program Manager,988 Network Engagement serves as the primary point of contact and as the principal liaison for a portfolio of 988 Suicide & Crisis Lifeline key stakeholders involved in the implementation of 988. This includes Crisis Contact Centers, States and Territory Mental Health Authorities (SMHAs) who fund local response, Tribes, and Substance Abuse and Mental Health Services Administration (SAMHSA) Grant Project Officers (GPOs). As the relationship manager, this role will serve as a navigator and informed thought partner. Job Duties and Responsibilities: + Manage a regional portfolio of centers and SMHAs, identifying core needs and providing operational support including but not limited to facilitating and supporting connection with other 988 Lifeline departments as appropriate. Conduct regular communications with centers, SMHAs, and Tribes building strong relationships with key stakeholders including but not limited to facilitating discussion among stakeholders. + Facilitate and monitor progress toward the annual 988 local response plan in collaboration with centers, SMHAs, tribes, and necessary Vibrant departments. + Support connection and collaboration with centers, SMHAs, and Tribes through in-person events such as stakeholder visits, regional convenings, presentations, and conference attendance. + Participate in and represent Vibrant at national conferences and in-person team meetings and trainings. + Provide Network Engagement expertise as part of 988 projects and initiatives to represent stakeholder needs. + Engage in professional development activities. + Participate in regular supervision activities. + Collaborate with Senior Program Manager, 988 Center Engagement, regularly to share progress, surface roadblocks, and brainstorm solutions to better support stakeholders. + Other duties as assigned. Qualifications: + Ability to travel quarterly or as needed + High emotional intelligence + Excellent communication and interpersonal skills + Courteous and professional manner + Effective time management and organizational skills + Ability to establish productive and collaborative relationships with all levels of staff + Ability to operate in a fluid environment requiring creativity, while maintaining effectiveness and efficiency, while multi-tasking to meet deadlines Education and Experience: + Bachelor’s degree preferred, in Healthcare, Public Health, Policy or Social Sciences, or other health-related fields + Experience in mental health/suicide prevention, crisis center work, and some familiarity with the nonprofit and/or government sector strongly preferred Physical and Sensory Requirements: + Mostly sedentary work, using standard office equipment including a computer, keyboard, and telephone + Capability to travel + Ability to remain calm and composed under stress + Ability to communicate through various mediums, including video conferencing platforms, phones, etc. + Maintain a dedicated workspace, free of distractions and other obligations Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. ** This role is endowed/subsidized through June 2025, with the possibility of renewal based on performance and funding ** Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. 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