Compensation Details:

$21.39 - $26.83 per hour

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

Weekly PayIncentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 9.6% of total eligible compensationComprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependentsPaid Time Off Programs (incl. vacation, paid sick time, holiday pay)Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace FoundationAce invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly reviewEmployee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and moreAdoption cost reimbursementEmployee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

* Benefits are provided in compliance with applicable plans and policies.

Job Description:

About This Role

The primary responsibility for this position is to research, analyze and resolve all retailer inquiries pertaining to dropship and other disputed items (dropship, warehouse and service) to ensure disputes are cleared from store statements in a timely manner.  This is obtained by performing on-line transactions as well as written documentation to support, or resolve deductions, dating changes, and other issues.

What You’ll Do

Research, analyze and resolve retailer inquires pertaining to dropship transactions as received via written correspondence, fax, telephone or email; perform on-line accounting transactions as well as written documentation to support or resolve deductions, dating changes or other transactions related to dropship billings.Process retailer requests for dropship credit via the Credit Memo Express process:  Receive credit memo requests, sort by store number, research and validate to ensure the retailer was billed as per the request and that proper documentation has been received to support the credit, verify in SAP that the credit has not already been issued, create a chargeback request to the vendor and forward to Invoice Processing.  When necessary process re-bills to retailers when vendors properly challenge chargebacks (for example, Proof of Delivery provided).Work closely with cash application, credit, outside sources such as vendors and other departments to effectively handle retailer issues as they relate to dropship invoicing and other accounts receivable disputes. Assist retailers in obtaining resolution of warehouse and service billing disputes that remain open on their statement in the correspondent’s assigned regions.Assist retailers in obtaining resolution of warehouse and service billing disputes that remain open on their statement in the correspondent’s assigned regions.Phone coverage – correspondents are required to answer transferred calls for stores in their assigned regions. In addition, correspondents are required to answer priority 1 calls transferred to correspondents that are absent.

Required Skills

Associate degree, or relevant work experienceStrong PC skills utilizing Windows and Microsoft Office (Word, Excel)

Preferred Skills

Experience with SAP a plus

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

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