**Job ID Number** R4409 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As an A/V Support Technician, you will be responsible for preparing, operating, and supporting audio/video IT equipment for onsite live and recorded sessions. **Job Description** CAI is seeking a dedicated and experienced **A/V Support Technician** to provide troubleshooting and support of video conference room technologies. This position will be a contract role **onsite** in **Trenton, NJ** . **What You’ll Do** + Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events + Collaborate with presenters, producers, directors, and other team members to achieve desired sound\video + Troubleshoot technical issues related to audio, video and IT equipment + Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling **What You’ll Need** Required: + 3 years’ experience with sound dynamics and acoustics + 3 years’ audio\video production experience in various audio\video technologies and software + 5 years’ hands-on Window OS Help Desk experience + 3 years’ experience troubleshooting technical issues related to audio, video + E years’ experience documenting processes and associated materials and in providing knowledge transfer + 5 years’ experience Troubleshoot technical issues related to PC Hardware + Strong understanding of sound dynamics and acoustics + Hands on, helpdesk experience within the Windows environment + Experience with virtual conferencing platforms such as Zoom, Teams,Skype, GoTo meetings, Webex and assisting with the hosting of meetings + Proven ability to diagnose and troubleshoot bothA/Vand PC related technical issues + Ability to work with senior management supporting events and cope with a fast-changing environment + The ability to work as a team or independently + The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff etc. + The ability to document processes and associated materials and support knowledge transfer Preferred: + Prior local government experience + Experience with Crestron, Extron, Polycom, Adobe and Camtasia **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor \#LI-KW1 **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.