Why Work For Us? + Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position + 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period + Benefits – Medical, Dental, Vision, wellness program and more! + Paid Holidays + Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. + Collaborative Environment – AAA will value your contribution to providing exceptional service to our members + Free AAA Classic Membership + AAA Product Discounts + Tuition Reimbursement Program . THIS IS A REMOTE POSITION MUST LIVE IN UTAH ESSENTIAL FUNCTIONS + Investigates and responds to travel-related member questions/ complex complaints, and recommends solutions to sell International and domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel through video conferencing and telephonic channels. + Initiates contact with members and past customers to prospect for new business and encourages repeat business + Updates and maintains accurate and compliant member account files + Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements + Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.) + Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction and specializing in international travel. + Stays current with world events and latest travel industry developments and trends, and provides relevant information to members KNOWLEDGE AND SKILLS + GDS experience required (Apollo/Galileo/Travelport) + Detailed knowledge of travel products + Ability to clearly communicate (verbal and written) in English + Proficient in delivering compelling sales presentations remotely through video conferencing and telephonic channels. + Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication + Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills + Knowledge of worldwide geography, the ability to read and interpret maps and brochures + Strong consultative selling skills with the ability to use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members + Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule + Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection + Self-motivated sales drive and documented sales success + Application of good judgment and decision making + Ability to work efficiently both independently and as part of a team + Bilingual communication skills are a plus EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES + Minimum Qualifications + High school diploma plus 3 years of sales, call center, travel to include billing experience + Preferred Qualifications + Sales experience in the travel industry + Bilingual communication WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Requires bending and lifting (up to 15 pounds). Approximately 95% of the time spent on the job involves the use of a personal computer. #MEA -