How you'll help us Keep Climbing (overview & key responsibilities) As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will: + Handles all facets of work associated withticketing and making reservations for passengers and those activitiesnecessary to board and deplane passengers, including tagging and liftingpassenger's baggage to a bag belt for delivery to the ramp. + Proactively greets customers, assessestheir needs, explains Delta's available technology alternatives, anddirects them appropriately. + Positively impacts customers' use ofairport technology to ensure a better, faster, and friendlier airportexperience for all customers. + Keeps customers informed while ensuringservice delivery. + Efficiently coordinates with internalresources while working under pressure and time constraints to dispatchflights on time. + Performs a variety of duties according tothe functional work area assignment; however, agents may be cross-utilizedand be required to perform all functions. Specific functions, tasks, anddepartments may vary or be added depending upon the location andoperational requirements. + Subject to rotating shifts and off days. + May require outside work. + Practices safety-conscious behaviors in alloperational processes and procedures. All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time. What you need to succeed (minimum qualifications) + High School Diploma + Be at least 18 years of age + Must be fluent in English both spoken andwritten communication + Must have authorization to live and work inIceland at the time of applying to this position + Must be willing to work a fixed and/orrotating schedule including afternoons, evenings, weekends, and holidays + Embraces diverse people, thinking andstyles + Consistently makes safety and security, ofself and others, the priority + Demonstrates that privacy is a prioritywhen handling personal data + Frequently lift bags or items weighing upto and including 50 pounds + Strong customer service and teamwork skills + Proficiency with PC operations + Ready to manage conflict and resolvingproblems effectively + (If transferring internally) Must beperforming satisfactorily in present position **Deltawill not sponsor candidates for this role.** What will give you a competitive edge (preferred qualifications) N/A Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit-sharingprogram, and performance incentives. + Paid time off including vacation, holidays, paid personal time, maternity and parentalleave. + Holistic Wellbeing programs to supportphysical, emotional, social, and financial health, including access to anemployee assistance program offering support for you and anyone in yourhousehold, free financial coaching, and extensive resources supportingmental health. + Domestic and International space-availableflight privileges for employees and eligible family members. + World-wide partnerships to engage incommunity service and innovative goals created to focus on sustainabilityand reducing our carbon footprint. + Recognition rewards and awards through theplatform Unstoppable Together. + Access to over 500 discounts, specialtysavings and voluntary benefits through Deltaperks such as car and hotelrentals. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here