How you'll help us Keep Climbing (overview & key responsibilities) As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will: + Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting a passenger's baggage to a bag belt for delivery to the ramp. + Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately. + Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. + Keeps customers informed while ensuring service delivery. + Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time. + Performs a variety of duties according to the functional work area assignment; however, agents may be cross-utilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements. + Subject to rotating shifts and off days. + May require outside work. + Practices safety-conscious behaviors in all operational processes and procedures. All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. You may be required to stand for long periods of time. What you need to succeed (minimum qualifications) + High School Diploma + Be at least 18 years of age + Must be fluent in English and Italian both spoken and written communication + Must have authorization to live and work in Spain at the time of applying to this position + Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays + Embraces diverse people, thinking and styles + Consistently makes safety and security, of self and others, the priority + Demonstrates that privacy is a priority when handling personal data + Strong customer service and teamwork skills + Proficiency with PC operations + Ready to manage conflict and resolving problems effectively + (If transferring internally) Must be performing satisfactorily in present position **Delta will not sponsor candidates for this role.** What will give you a competitive edge (preferred qualifications) + Knowledge of SNAPP, Delta Matic, and other relevant airport technology + Three years of ACS experience in customer service + Forcandidates with a civil disability of working age, it must have beendetermined by the INPS medical commissions that there is a reduction inwork capacity equal to or greater than 46% as certified by thecorresponding disability certificate + Forcandidates with work-related disability , it must have been determined byINAIL that the disability is equal to or greater than 34% as certified bythe corresponding disability certificate Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading profit-sharing program, and performance incentives. + Paid time off including vacation, holidays, paid personal time, maternity and parental leave. + Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. + Domestic and International space-available flight privileges for employees and eligible family members. + World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. + Recognition rewards and awards through the platform Unstoppable Together. + Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here