Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

A career in our Internal Firm Services Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Arrange appropriate assignments and experiences to support others’ learning and development.
- Seek out different ways to use current and relevant technological advances.
- Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
- Deploy methods to keep up with, and stay ahead of, new developments and ideas.
- Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
- Drive and take ownership for developing networks that help deliver what is best for stakeholders.
- Proactively manage stakeholders to create positive outcomes for all parties.
- Uphold the firm’s code of ethics and business conduct.

AC Buenos Aires BSVs Delivery Lead 

 

PwC is expanding its Global Business Services capabilities in our Acceleration Centers (ACs).. This Director level role will be responsible for supporting the development, expansion and overall management of PwC’s Non-US Business Services Delivery teams in AC Buenos Aires that work with PwC’s enabling functions across the broader PwC global network.   

 

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. 

 

As a Director, you'll support our Business Services teams based in our Acceleration Center Buenos Aires. You’ll support a team of problem solvers and relationship managers charged with building and managing our Non-US Business Services practice in Buenos Aires from strategy through transformation to execution.  

 

PwC Professional skills and responsibilities for this leadership role include but are not limited to: 

 

Support the strategy, growth, operational maturity, transformation, and development of Business Services across the Buenos Aires ACs in alignment with Business Services AC Leadership 

Provide overall support including delivery of quality work and daily operations of the Buenos Aires Business Services AC organization in coordination with US Business Services AC Leadership, Non-US Business Services Leaders and Leaders across other ACs 

Build and manage relationships with the US Leaders & Teams, non-US Leaders, and Global Business Services leaders across PwC territories. 

Identify marketplace trends, understand the challenges of partners, know the competitive landscape, and be able to conceptualize and articulate solutions for Business Services and functions. 

Set the “tone at the top” to drive our PwC culture and values, including DEI, to foster an environment that provides a differentiated and compelling people experience. 

Support the alignment process between the US, non-US and Global Business Services leaders and their teams in our Buenos Aires ACs to define and implement strategic planning and KPIs reporting related to: 

Value creation and team performance 

Talent Acquisition and Development 

Communications - to Market, Community and PwC Territory and Functional Leaders  

Risk & Compliance 

Service Delivery & Performance Management 

Arrange and sponsor appropriate assignments and experiences to help team members realize their potential and support their long-term career goals. 

Identify opportunities to generate scale, standardization, process efficiencies and new ways of working across multiple global territories, functional teams, projects and environments. 

Develop and implement strategies to creatively transform, improve and evolve ways of working internally and with the Non-US Business Services functions / business units. 

Create an environment where people and technology thrive together, accomplishing more than they could apart.  

Engage with local team members at all levels to maintain a “pulse of the team”; champion people initiatives to drive a collaborative, integrated and inclusive culture. 

Promote and encourage others to value and celebrate differences when working in and across diverse teams. 

Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. 

Influence and facilitate the creation of long-term relationships which add value to the practice and our people. 

Uphold the firm's code of ethics and business conduct. 

 

Preferred Knowledge/Skills: 

Minimum of 10 years of directly related experience    

English fluency - both oral and written - required. 

 

Demonstrated success building and leading diverse teams in a global Shared Services environment.  Demonstrated ability to migrate service relationships from an outsourced to insourced model.  Demonstrated ability to transition and transform services and relationships. Experience leveraging global talent to diversify PwC’s talent ecosystem and support the needs of the business. 

 

Demonstrated success as a team leader 

Supporting multifunctional and global teams to generate a strategy and vision 

Establishing direction and motivating team members 

Creating an atmosphere of trust 

Encouraging and leveraging diverse views 

Effectively coaching and developing staff 

Encouraging improvement and innovation 

Effectively driving change through strategic thought leadership and creatively identifying opportunities for improvement and enhancement 

Demonstrated expertise and success identifying and addressing client needs by:  

Developing and sustaining deep relationships with key stakeholders 

Identifying new / expanded service opportunities. 

Preparing and presenting complex materials both in written and verbal form 

Defining resource requirements to exceed expectations across the functions working with the center. 

Demonstrated experience successfully navigating through a complex, global organization consisting of dozens of distinct capabilities and practices. 

Demonstrated leadership presence and professionalism sufficient to effectively interact and influence Senior Partners, Managing Directors and Directors across a wide variety of geographies.  

Understanding the benefits of willingly sharing best practices across the broader Acceleration Center network 

Demonstrated history of successfully soliciting information from clients to effectively qualify and scope opportunities; play an active role in discussing and developing solutions with client teams and clients. 

  

 
 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Behavior Change Communication, Business Communications, Business Partnering, Change Impact Analysis, Change Management, Coaching and Feedback, Coaching and Training, Communication, Communications Management, Communications Strategy, Community Organizing, Content Creation, Copywriting, Corporate Communications, Creativity, Crisis Communications, Embracing Change, Emotional Regulation, Empathy, Engagement Strategies, Inclusion {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date