Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

The Learning Admin and Reporting Manager is a newly created role under the Talent Academy cluster of the firm. This role will add value to Talent Development teams by providing standardized training admin and learning reporting  processes, integrated into the overall Talent Management strategies. He or she will be overseeing the pre-planning phase through completion of the Talent Development programs. Further, this role will be handling the Talent Development Admin and Reporting Team responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. Learning Admin and Reporting Manager will work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs. 

With the direction and guidance from the Talent Management Leader and Talent Development Sr. Managers , this role will be critical in ensuring the smooth operations of the Learning Admin Team.  Furthermore, this role will be empowered to provide recommendations and consults to respective stakeholders on the most effective and viable solutions to ensure all Talent Development programs are achieving targets and participants are provided with an enhanced experience.

Key Responsibilities:

You will be the key player in charge of growing and nurturing the supply of our most important resource: our people. Specifically, your work will center on:

Talent Development Logistics and Resourcing Management

Coordinate with the Talent Development Team and facilitators for program planning, deployment and evaluation 

Create, maintain and update the  sitewide calendar of talent development activities 

Track the implementation of the programs and ensure that roadblocks are removed to achieve a positive learning participant experience

In collaboration with the Talent Development Leaders, ensure that each class is given logistical support (pre, during and post), informing participants and facilitators of the training details including pre and post work activities

Training Administration and Reporting Management

Ensure post training requirement are completed, recorded in LMS and encoded on the Talent Development Dashboard

Review progress of the programs against the plan and reporting on status to key stakeholders; 

Recommend, as applicable, program process improvements to improve effectiveness and quality of the programs

Institute a Talent Development Dashboard 

Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs), e.g. training compliance, feedback scores, 

Maintains records and inventory of supplies being utilized by Talent Development

Responsible in promoting cost-efficiency measures for supplies 

Responsible for collating supplies requisition records and keeping trackers up-to-date

Responsible for Training Room Allocation Management

Collates completion reports, test compliance and results, Post-learning Survey compliance and results generation

Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Talent Development leads

Team Management

Ensure that team is properly staffed to accomplish committed deliverables

Ensure that the team has the needed resources to perform their jobs effectively and efficiently

Coach and mentor direct reports 

Perform and document performance and developmental conversations with direct reports

Conduct team based talent engagement activities to keep team’s morale high

Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects

Essential Requirements:

At least 8 years of relevant experience in the related field, preferably in a corporate or business setting, and at least 5  years’ experience in talent management, performance management, succession management, competency management or organizational development as a people leader

A proven expertise and track record of success in learning and development program management and administration

Outstanding verbal and written communication skills, with a high attention to detail to present complex topics in a clear and concise manner to audiences at various levels of the organization

With experience in working with LMS and leveraging data to monitor metrics and build strategies

Strong stakeholder management skills including facilitating conversations with executives

Strong skills in analysing data to provide insights that diagnose risks and opportunities, and measure the effectiveness of interventions

Demonstrated ability to provide consult, coach and mentor team members

Preferred Experience/Skills:

Data Analytics Tools (e.g. PowerBI, Alteryx, Tableau, Advanced Excel)

Data Storytelling 

Diversity, Equity and Inclusivity philosophies and practices

Vendor Management

Ability to learn and assimilate technical information quickly

Experience managing complex global customers

Other Capabilities:

Organizational Development Practices

Return on Investment Measurement 

Talent Engagement Strategies

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Human Resource Management

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions {+ 37 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date