Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

The Quality and Process Excellence Associate is an individual contributor of the team who handles process documentation, quality management systems, process optimization and project management.   

This position’s critical role ensures that all the process narratives, controls and risks must be updated, maintained and aligned across the acceleration centers. The position will assist the team in process documentation, process analysis, managing quality initiatives within the organization. He or she will handle multiple projects and programs and collaborate with diverse teams from different facets within the firm.   

The position will get to expose different facets of the operations in the firm and other acceleration centers.  He or she will get to work with cross-functional teams (i.e. supervisors, managers and directors) within the firm.  He or she will have the opportunity to design, optimize and improve processes using the discipline of lean six sigma methodologies. 

Key Responsibilities:

Ensure that the documentation requirements such as process narratives, process maps, standards and work instructions, in the firm are properly updated, maintained and aligned with the headquarter. 

Facilitate the reviews of the process narratives, controls, risk and response 

Plan, execute, monitor and manage multiple projects and programs related to process documentation, business optimization, and quality management system. 

Facilitates meetings with diverse teams related to quality and process excellence across the firm 

Conducts process excellence initiatives, trainings and programs aligned with lean six sigma methodologies and quality management system (i.e., ISO 9001:2015) requirements. 

Facilitate the timely reviews of the documents, such as process maps, narratives, standards, and work instructions with the senior management team within the firm.  

Essential Requirements:

Continuous improvement and analytics experience from a similar role, including project management and business analysis

Associate - minimum of 1 year of experience 

With solid experience in Process documentation, project management, process excellence, quality management system (i.e., ISO 9001:2015 standard) 

Work experience in risk assessment (risks and controls) in an accounting firm or other financial services is an advantage 

Knowledgeable in quantifying and prioritizing process improvement and/ or automation opportunities. 

Strong project management skills - ability to scope, plan, execute and track projects with autonomy 

Exceptional oral and written communication skills 

Highly organized 

Knowledgeable in using various Microsoft Office and Google Workspace applications. 

Certification/s:

Certified Yellow or Green Lean Six Sigma for the accredited certifying body, such as ASQ, IASSC and CSSC, are advantageous but not required 

ALL ABOUT PwC AC Manila

 We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

 Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

 PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Accounting & Finance, Bachelor Degree - Industrial Engineering

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date