Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Manager

Job Description & Summary

Business Services Manager
With the projected growth and on-going quality initiatives activities, it is imperative to hire a dedicated QA Manager for BSv space. Part of the responsibilities includes ensuring that the BSv delivery team services are properly supported to meet the quality standards, high customer satisfaction, continuous improvement on QA processes and effective implementation of the one AC approach quality initiatives as directed by the local AC Manila and xAC Business Leadership. 

Quality Assurance Manager
The manager is expected to lead the RQR program and possess the technical audit acumen required to support the program and meet necessary targets. Additionally, the manager should have strong business acumen and contribute to strategic planning and project implementation. 

Key Responsibilities:

Identify, Define , Develop and/or Manage all phases of quality assurance (operational effectiveness checks), including the determination and understanding of audit objectives and coordination with functional management personnel 

Oversee and manage quality assurance function that includes operational checks, compliance review, investigations, special request checks, process reviews and monthly follow-up reviews. Ensure quality results and satisfaction to customer/stakeholders. Deliver the engagements on time and within budget.

Review the suitability of the design of the quality assurance policies and protocols

Conduct audit testing of specified area and identify reportable issues and dimension of risk

Inquiring or asking questions of management personnel related to the effectiveness of the current quality assurance process and controls

Determine compliance with Company’s policies and procedures

Determine compliance of the entity with Audit Standards and the PwC Global Network firm

Verbally communicate findings to management and draft comprehensive and complete report of audit area

Follow-up QA recommendations ensuring effective and timely implementation

Other tasks assigned by the Management

Essential Requirements:

At least 7 years’ or more  experience in both external and internal auditing with the last two years being in a supervisory role or last  year of being a manager  

Must have a good understanding of audit concepts and regulatory requirements   

Demonstrate self-motivation and a desire to take responsibility for personal growth and development  Commit to continuous training and to proactively learn new processes   

Have the ability to work in fast paced and diverse working environment. 

Have relevant experience in audit and/or analysis work and on people management. 

Advanced communication skills 

Proficient and confident in English reading, writing and oral communication skills 

Leading teams, committed to providing high quality, applying new experiences, learning new skills, providing direction to Seniors and Staff, and taking feedback from superiors, and maintaining timelines 

Advanced coaching and mentoring skills 

Certifications:

Professional accounting certification such as CPA is required.   

CIA or other certification would be an advantage 

ALL ABOUT PwC AC Manila

 We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree - Accounting

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

85. Philippines: Certified Public Accountant - Licensure Exam - Local Certifying Body (required)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date