Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

This role will champion the talent development of our people, especially with their emotional intelligence  maturity. To do this, you will not only lead the planning,  execution and analysis of emotional intelligence training but more importantly,  advocate our Firm’s Core Values which is the foundation of our mission. 

You will provide a consistent overall messaging about Talent Development’s purpose and priorities to the rest of the organization.  You will help improve how our employees perceive learning and engage them in the learning process.  You will standardize the look and feel, identity and overall learner experience  to ensure they are consistent with our Purpose and Values.  

KEY RESPONSIBILITIES:

Major Responsibility: Training Needs Analysis 

Assists in the conduct of Learning and development needs analysis that will serve as the basis of learning interventions and training requirements (e.g. using data from performance reviews, validation interviews with functional assigned functional leaders, employees satisfaction surveys or FGD results); 

Performs a competency-gap analysis to all levels in the organization, as directed by the Talent Development Leader; 

Assesses learning options; 

Reports training needs and recommends training plans; 

Assists in the formulation and implementation of learning interventions. 

Major Responsibility: Annual Training Calendar Creation and Implementation 

Based on the Annual Training Needs Analysis, create an annual Emotional Intelligence learning calendar for individual contributors and/or leaders 

Identifies the facilitators who are equipped to facilitate classroom trainings; 

Assists the Talent Development Leader in ensuring that the trainers adhere to the training schedules; 

 Publishes the approved training calendar to the whole site and ensures that training programs are properly marketed; 

Conducts a quarterly trainers meeting on the implementation of the remaining classes, and makes recommendations to the manager if changes are necessary. 

Major Responsibility: Learning Module Design and Development 

Based on the Training Needs Analysis results, design an end to end competency based training programs for an assigned Associate Development /Leadership Development need, that can be measured up to Level 3; 

Using the adult learning principles, create or revise materials to make it relevant to current needs; 

Identify and partner with subject matter experts and content owners (Global and Local SMEs) on the development of identified learning program; 

Identify the most appropriate way to deliver the training program 

 Develop, conduct and analyze program evaluations to determine if program objectives have been met and how the skills and knowledge obtained are being applied. 

Conduct Pilot Classes of developed modules and transition the implementation of the training programs to the Training Delivery team. 

Write a facilitator guide for each program designed and certify training delivery associates to facilitate newly designed programs 

Develop train-the-trainer tools and modules for all developed learning programs. 

Major Responsibility: Learning and Development Program Management 

Act as a program lead for assigned individual contributors and/or leadership development programs 

Collaborate with the assigned cluster/functional leadership team on their participation rate and progress of the enrolled participants 

Ensures that logistical requirements for the classroom trainings are coordinated at least 2 weeks prior to start of class; 

Facilitate team and leadership development training that is experientially based for people managers across the site 

Collaborates with other leadership Facilitators and Business Leaders to create the optimal learning environment for each delivery; 

Coordinates with the identified training vendors on the implementation of the agreed training plan, and evaluation of results 

 Implements a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes, based on the approved design. 

Assist with program planning and provide guidance for delivery tasks including participant registration, roster maintenance, pre-work check, classroom and material set-up; 

 Accomplishes and sends a Daily Training Report to the immediate managers of the participants and Talent Development Team; 

 Acts as a coach to the participants and immediate managers on the application of learning, and act as a mentor to staff member on training delivery and evaluation 

Leads the evaluation of all learning programs from Level 1- Level 3 (Competency/behavior changes and Manager NPS) three months after each training class; Publishes a report showing impact of the training initiatives (Associate devt and Leadership programs) and makes recommendations that will continuously support competency improvement. 

Monitors financial spendings for program/s being led to be within the allocated budget 

Major Responsibility:  Team Management 

Ensure that team is properly staffed to accomplish committed 

Deliverables 

Ensure that the team has the needed resources to perform their 

jobs effectively and efficiently 

Coach and mentor direct reports  

Perform and document performance and developmental conversations with direct reports 

Conduct team based talent engagement activities to keep team’s morale high 

Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects 

Liaises on behalf of the Talent Development Leader to the Leadership Team, other Acceleration Centers,  training vendors and relevant key stakeholders  in her absence 

Essential Requirements

At least 5 years total work experience,  2 to  to 3 years of which  in a supervisory / managerial role 3+ years of  hands-on experience in Training - from planning to execution.  Exceptional presentation and instructing skills Exceptional  communication skills in English (both written and spoken) Strong organizational skills Advanced knowledge in the use of (1) Microsoft Applications (e.g. word, excel, powerpoint) and (2) Google tools (e.g. docs, sheet, slides) 

Preferred Experience / Skills

Experience in training design a plus Advanced research skills Advanced problem solving skills Strong adaptability skills Adept at listening, questioning, explaining, and giving feedback   Enthusiastic about lifelong learning Advanced knowledge in the use of Power BI and Alteryx 

Other capabilities

Ability to understand complex business scenarios and offer effective solutions, including negotiation 

Be able to demonstrate resilience and manage conflicts positively 

Strong attention to detail 

Strong project management skills and the ability to work in a high pressure  environment 

ALL ABOUT PwC AC Manila

 We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

 Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Education, Bachelor Degree - Psychology

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions {+ 37 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date