Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

As part of Business Services, Workplace Solutions provides administrative support to PwC employees. Driving new digital ways of working, Workplace Solutions help unlock new opportunities for the team members, organization and clients through competency enhancement, collaboration, automation, quality, innovation and integrated global delivery.   

 

Professionals in the innovative Acceleration Centers (ACs) are part of inclusive teams who work together across functions and geographies; engage in challenging projects; and provide distinctive services to support client engagements through enhanced quality and innovation. A role in Workplace Solutions will provide growth potential and valuable learning opportunities to the team and PwC employees.  

Key Responsibilities:

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. 

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. 

Time Management: Uses his/her time effectively; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities 

Essential Requirements:

2 to 3 years and above related experience 

Proficiency in MS Office Suite and Google Suite applications consistent with Firm’s standards   

Effective verbal and written communication skills 

High English skills. 

Digitally upskilled 

Excellent communication skills 

Customer service oriented 

Attention to detail 

Proven experience as an executive assistant or other  relevant administrative support experience   

Demonstrate some abilities and/or proven record of  success in identifying and addressing client needs such as responding to clients requests promptly and professionally , readily offering assistance, contributing to a positive, collaborative working  environment, and proactively seeking instruction, feedback and  coaching to improve performance   

Strong organizational skills that reflect ability to  perform and prioritize multiple tasks seamlessly with  excellent attention to detail   

Must be able to meet deadlines in a fast-paced  environment   

Ability to work independently with professional  discretion 

Must be amenable to work on a Night Shift schedule. 

Preferred Experience / Skills:

In a matrix organization, this role will be accountable to the Acceleration Center (AC) Leadership team and the US Workplace Solutions leadership team and will partner closely with the Acceleration Center Solutions Team (ACST). This role will work closely with this team to execute defined operational priorities. This role will oversee a range of transition workstreams into the AC and then business-as-usual operations thereafter, which will require someone who can manage several US stakeholders and multiple AC Workplace Solutions sub functions. In addition, demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts including but not limited to: 

Supporting the development and prioritization of reporting, budgeting and metrics;  

Developing and maintaining Standard Operating Procedures and appropriate governance arrangements (as applicable);   

Escalating risks and issues, business continuity and proactive management of any issues which may arise;  

Collaborating with leaders to drive consistency across the network;   

Fostering a high-performance culture and a continuous improvement mindset within Workplace  

Possess proficiency in full range of Microsoft tools; and  

Participate actively and regularly in leadership meetings 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Business Administration/Management

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Digital Development, Document Scanning {+ 45 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date