Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

As part of Business Services, Workplace Solutions provides administrative support to PwC employees. Driving new digital ways of working, Workplace Solutions help unlock new opportunities for the team members, organization and clients through competency enhancement, collaboration, automation, quality, innovation and integrated global delivery.   

Professionals in the innovative Acceleration Centers (ACs) are part of inclusive teams who work together across functions and geographies; engage in challenging projects; and provide distinctive services to support client engagements through enhanced quality and innovation. A role in Workplace Solutions will provide growth potential and valuable learning opportunities to the team and PwC employees.

As a Senior Associate, he/she will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: 

Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments. 

Take ownership for developing connections that help deliver what is best for our people and stakeholders. 

Influence and facilitate the creation of long-term relationships which add value to the firm. 

Support team to improve and evolve ways of working when necessary. 

Encourage everyone to have a voice and invite opinions from all, including quieter members of the team.  

Deal effectively with ambiguous and unstructured problems and situations.  

Initiate open and candid coaching conversations at all levels.  

Move easily between big picture thinking and managing relevant detail.  

Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.  

Contribute technical knowledge in the area of specialism.  

Contribute to an environment where people and technology thrive together to accomplish more than they could apart.  

Navigate the complexities of cross-border and/or diverse teams and engagements.  

Initiate and lead open conversations with teams, clients and stakeholders to build trust.  

Uphold the firm's code of ethics and business conduct. 

Essential Requirements:

With a minimum of 4 years related working experience 

Digitally upskilled. Must possess a strong working knowledge of the following applications consistent with Firm’s standards:  

MS Office applications, particularly PowerPoint and Word 

Google Suite applications, particularly Slide and Doc 

Excellent verbal and written communication skills  

Attention to detail  

Strong Customer Service orientation  

Attention to detail 

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. 

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. 

Time Management: Uses his/her time effectively; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend a broader range of activities. 

 

 Leadership and People 

Provide proactive leadership and intentional stakeholder engagement and promote a culture that encourages top performance and high morale 

Utilizing problem-solving and organizational know-how, as well as demonstrating an orientation toward meeting business needs, expectations and deadlines, to lead by example, including being regarded as a leader among his/her peers. 

Is the advocate of continuous quality and performance improvement 

Is responsible for monitoring BS performance management and reporting metrics 

Responsible for all direct reports including their career development, performance evaluation and team restructuring, as needed. 

Acts as a mentor and coach to key developing talents

Preferred Experience / Skills:

In a matrix organization, this role will be accountable to the Acceleration Center (AC) Leadership team and the US Workplace Solutions leadership team and will partner closely with the Acceleration Center Solutions Team (ACST). This role will work closely with this team to execute defined operational priorities. This role will oversee a range of transition workstreams into the AC and then business-as-usual operations thereafter, which will require someone who can manage several US stakeholders and multiple AC Workplace Solutions sub functions. In addition, demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts including but not limited to: 

Supporting the development and prioritization of reporting, budgeting and metrics;  

Developing and maintaining Standard Operating Procedures and appropriate governance arrangements (as applicable);   

Escalating risks and issues, business continuity and proactive management of any issues which may arise;  

Collaborating with leaders to drive consistency across the network;   

Fostering a high-performance culture and a continuous improvement mindset within Workplace  

Possess proficiency in full range of Microsoft tools; and  

Participate actively and regularly in leadership meetings 

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Business Administration/Management

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination {+ 50 more}

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date