Academic Support Specialist

Do you excel in providing client satisfaction in a project coordination capacity?

Would you like to support clients in the Medical Education industry?

About the Team

Elsevier is passionate about medical education. Our motivating goal in everything we do is preparing today's students for successful careers in various healthcare professions. We accomplish this by ensuring today's higher learning institutions and educators are well equipped with the latest information, learning technology and assessment tools so they can effectively guide students in becoming tomorrow's leading health science experts and caregivers.

About the Role

The Academic Support Specialist will play a crucial role in ensuring smooth operations and client satisfaction within the academic support team. This position involves a combination of onboarding support, health check coordination, special client-facing project management, and handoff tracking to enhance client engagement and team efficiency.

Responsibilities

Onboarding Support:

Assist with updating and standardizing onboarding templates and sequences for new B2B partners.Deploy new client swag with personalized cards from the ASM/team upon onboarding/renewal.Manage the creation and post-onboarding survey deployment utilizing Outreach/Gong Engage in partnership with the Academic Success Team.

Health Checks:

Pull usage data for analysis and reporting purposes at 3- and 6-month marks.Prepare usage report files and assist with academic journey PowerPoint decks for analysis and review on kick-off and health check calls for high-touch accounts.Set calendar reminders and outreach sequences for Academic Support Managers' health check outreach.

Special Client-Facing Project Coordination:

Manage promotion and outreach initiatives for events like Raise the Line Faculty Award Communication and other client-facing alerts and communication plans.Assist in managing conference and client visits calendar for the team.Formalize and oversee new SOP for new client and renewal swag packages and ordering in accordance with Elsevier gift policies. Coordinate client mailers and swag distribution as needed.

Handoff Tracking:

Champion the new handoff form process in Salesforce.Track handoff processes to ensure smooth transitions between team members.

Requirements

Have a bachelor’s degree in a relevant field (Education, Business, Communication, etc.).Experience in project coordination and client-facing roles.Display exceptional organizational skills and attention to detail.Have positive demeanor, willingness to join client-facing calls and events as needed.Are Proficient in calendar management and data analysis.Have familiarity with onboarding processes and templates, or willingness to learn.Have knowledge of Salesforce, Outreach, Slack, High Spot, Microsoft Suite are highly valued.

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsUp to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

Salary Range
 

To be added when data can be disclosed.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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