Job Description

JOB_8001 – Access Associate Lead

Job Title: Access Associate Lead
Department: Admitting
Location: United Memorial Medical Center (UMMC-Batavia)
Hours Per Week: 37.5 Full Time
Schedule: Evenings 3p to 11p and Every Other Weekend
Sign-On Bonus: N/A

SUMMARY: In addition to performing in the role of an Access Associate, provides leadership and assists the supervisor/manager in facilitating the workflow for a team of access associates. For Radiology: Please see addendum for lead responsibilities.

RESPONSIBILITIES:

Through mentoring, coaching and positive reinforcement, provides leadership/direction and assists a supervisor/manager in facilitating the workflow for a team of Access Associates, to ensure duties are completed timely and accurately while meeting regulatory standards. Manages incoming calls while providing necessary information. Greeting of patients and/or their representatives and providing direction as needed. Scheduling and/or pre-scheduling patient appointments. Registering and/or pre-registering patient visits. Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements. Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable. Reviews charges in charge review WQs for completeness and accuracy.Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy. Communication with external customers such as but not limited to; payers, physician offices and other departments. Accurately sets up new patient medical record via Care Connect. Under the direction of a supervisor/manager, may assist with personnel duties such as orientation, training, performance evaluations and disciplinary measures. Monitor and re-ordering of supplies as needed to ensure the department’s workflow. If qualified, may be asked to interpret. Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

Associates degree preferred

5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred

Basic computer skills required

Excellent customer service and communication skills required.

Bilingual preferred

PREFERRED QUALIFICATIONS:

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.00 - $23.00

CITY:

Batavia

POSTAL CODE:

14020

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.