The following duties are routine for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 

 

Conduct brief biopsychosocial assessments to ensure appropriateness of fit in programming and proper level of care.  

 

Quickly build and establish rapport with referred clients as well as community stakeholders to ensure best customer experience.  

 

Use knowledge of the 12 core functions as well as systems theory to promote a brief assessment of person-centered care needs. 

 

Assist prospective clients in locating and gaining access to necessary services.  

 

Navigate community relationships to support individuals in receiving information and connection for financial, housing, and other services. 

 

Determine the client's program eligibility based on client contact, chart review and, other collateral records.   

 

Work with prospective clients to plan and arrange for service initiation.  

 

Maintain ongoing communication with prospective clients related to program referrals, admissions, and financial responsibility.  

 

Verify funding for client admissions. 

 

Determine client financial responsibility and monitor any changes. 

 

Work with key stakeholders and prospective clients to ensure seamless transition to programming, including by facilitating transportation and addressing barriers to treatment (social, financial, etc).  

 

Monitor and manage system waitlist(s). 

 

Understand system state so as to make decisions and approvals regarding client admissions,, payment plans, and information  needed for successful integration of care.  

 

Complete documentation to ensure clarity of client needs.  

 

Support warm hand-offs to the appropriate care team.  

 

Build and maintain relationships with referral partners towards enhanced customer service and community representation. 

 

Perform necessary data entry and maintain accurate documentation. 

 

Maintain the daily census log. 

 

Qualifications REQUIRED:  

 

Bachelor’s in Human Service or Business related field . 

 

Possess a valid license in the social work or counseling domain ( LSW, LGSW, LISW, LICSW LADC) and/or at least 4 years’ experience in case management. 

 

Prior experience or knowledge of substance use and co-occurring disorders with at least 1 year of work experience in a co-occurring (chemical dependency and mental health) program  

 

Three or more years’ experience in a chemical dependency facility and 2-3 years of related experience preferred. 

 

Two or more years of experience in sales, marketing, or business development preferred 

 

CPR certification, or the ability to obtain certification prior to hire required 

 

Must know and understand all rules, regulations, and requirements of the assigned program. 

 

Computer literate with proficiency in documentation and communication tools. 

 

Flexibility to manage varied and changing responsibilities in a fast-paced environment. 

 

Ability to work independently with minimal supervision. 

 

Possess a valid MN driver's license. 

 

Required Skills, Knowledge and Ability 

 

Strong organizational skills and attention to detail 

 

Effective communication and interpersonal skills to coordinate with clients, referents, and site staff 

 

Flexibility and ability to adapt to changing priorities and resolve issues quickly. 

 

Strong verbal skills and ability to communicate abstract concepts in a simple format 

 

Ability to communicate with various people from diverse cultures, socioeconomic and educational backgrounds. 

 

Computer skills to draft emails, memos, and reporting.