MAJOR FUNCTION: 

The Access Center Representative acts as the initial contact and provider of information regarding physician referral, product line, seminar programs and patient scheduling to hospital personnel, physician offices, their staff and potential patients.


QUALIFICATIONS:

Education & Experience:

High School Diploma or GED required. Experience: Min 1-2 years Call Center, medical office or similar customer service experience. Medical Scheduling experience a plus.

Certification/ Licensure:

NA

Knowledge & Skills:

Ability to communicate effectively on the telephone. Ability to relate to people with diverse educational, socioeconomic, and ethnic backgrounds. Ability to handle a high volume, call center environment, ability to multi-task. Ability to exercise good judgment to handle calls appropriately. Ability to demonstrate good customer service. Medical terminology a plus. Bi-Lingual Spanish a plus.

Physical Requirements

 Place an N, O, F or C in the boxes below

 N: Never     O: Occasionally (<20%)    F: Frequently (20%-80%)    C: Constantly >80%)

Lifting <20lbs C Standing O Sitting C Lifting 20-50lbs O Climbing N Kneeling O Lifting>50lbs N Crouching O Reaching O Carrying O Hearing C Walking O Pushing O Talking C Vision C Environmental Conditions Noise O Varied Temperatures O Cleaning Agents O Noxious odors O Patient Exposure O Operative Equipment O