Ready to make an impact in customer service and IT support in Pittsford, NY?
 
PDS Tech Commercial is seeking a Access Control- Customer Service Assistant to join our team in providing exceptional service and support to our clients. If you have a passion for technology, customer service, and problem-solving, we want you to be part of our dynamic team.
Role Overview:
As a Access Control- Customer Service Assistant, you will play a critical role in configuring servers, handling software and hardware installations, and providing ongoing customer service support. You will respond to inquiries promptly, maintain licensing processes, and ensure that customer needs are met with the highest level of service. This hybrid position will require you to work primarily on-site, with one remote day per week.
Day-to-Day Responsibilities: Configure servers and clients per customer specifications in a production environment. Install and configure Windows desktop and server OS, DB applications, and desktop/server hardware. Handle software license requests and generate licenses to support customer needs (via phone and email). Respond to customer service inquiries in a timely manner via phone and email. Maintain the customer support database and ensure accurate record-keeping. Use Salesforce, Oracle, Outlook, and other tools to complete daily tasks. Work with third-party software licensing integrations (Milestone, Blue Diamond). Coordinate with Order Entry and Support teams for account and license accuracy. Update Standard of Work formats to maintain the highest level of department knowledge. Required Qualifications: At least 1 year of customer service/IT support experience. Proficiency in Microsoft Office Suite and basic computer skills. Experience with customer support ticketing systems. Strong organizational skills with the ability to multitask and prioritize effectively. Strong verbal and written communication skills, especially when documenting technical information. Ability to work in a hybrid environment, with 4 days on-site and 1 remote. Preferred Qualifications: Associate’s degree or technical college degree (or equivalent experience). Technical writing skills and experience documenting procedures. Flexibility to adjust work schedules as necessary to meet customer demands. Why Join Us?
At PDS Tech Commercial, we offer a collaborative and supportive environment where you will have the opportunity to develop and grow your skills. You’ll work with cutting-edge technologies, interact with diverse teams, and have the chance to make a direct impact on customer success. We provide competitive pay $23.44-32.81 , excellent benefits, and ample opportunities for career growth in a thriving, tech-forward industry.
Apply Now!
If you’re looking for a role that combines customer service and IT support in an innovative, hybrid work environment, apply today to become part of our team! Let’s drive success together.
 

Pay Details: $23.44 to $32.81 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance