Position Summary

The AccessHealth Specialist reports to the AHS Operations Manager.  The AccessHealth Specialist is responsible for greeting all patients, collecting and documenting correct and required demographic and billing information, assisting clients with scheduling/rescheduling/confirming appointments, and maintaining an orderly flow of clients through the reception and lobby area.  The Specialist will be required to perform any necessary activities related to the support of clients and staff.  Duties will include pre-screening clients, collecting client demographics, maintaining required paperwork and electronic files, and answering AccessHealth’s primary phone line.  There must be a clear understanding of departmental process flows, a high level of customer service, and the ability to learn software technology required to support the staff and clients.

 

Minimum Requirements

Education         

High school diploma or GED equivalency

Experience        

Three years of medical office, hospital registration, or customer service experience.  With Associate’s degree, one year of experience required. Must be able to learn use of electronic documentation software

License/Registration/Certifications             

None

 

Preferred Requirements

Preferred Education     

Associate’s degree in Business, Technology or a related field

Preferred Experience    

Five years of information technology, medical office, customer service or related experience Bi-lingual (Spanish) speaking preferred

Preferred License/Registration/Certifications             

Medical Terminology certification.

 

Core Job Responsibilities

Pre-screening clients Assisting with scheduling client transportation Assisting with specialty referrals Collecting client demographics Maintaining required paperwork and electronic files Answering AccessHealth’s primary phone line There must be a clear understanding of departmental process flows, a high level of customer service, and the ability to learn software technology required to support the staff and clients. Must be able to use Microsoft Office. Able to learn use of electronic documentation software Other duties as assigned