**Work Shift:** Day Shift **Time Type:** Full time **Department:** CC017117 Access Specialty Care Clinic **Summary:** Full-Time, Monday - Friday Responsible for business operations including management of staff, revenue and expenses to remain within budget. Responsible for talent management activities including selection, hiring, training, and development. Recognizes staff as the primary contact for all business operation issues and customer satisfaction. Communicates with patients, providers and staff. Coordinates work flow of the department by prioritizing and delegating workload. Assists in developing short and long term goals. Assists in decision-making regarding growth of the department. Prepares the area for regulatory agency inspections. **Additional Information:** **Specialized Access Team — handles referrals, transcribing orders, and denials.** **Denials Experience Preferred** **\#AC2024** **Required Education:** Bachelors Degree or Equivalent Experience **Recommended Education:** Master's Degree **Required Work Experience:** Related Field - 4 years with 1 year of leadership experience **Recommended Work Experience:** Administrative Support - Direct_Epic experience **Required Certifications:** **Recommended Certifications:** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) **Description** 1. Responsible for interview, hiring, training, scheduling and termination of staff. Communicates clear performance and customer service standards and ensures all staff are updated on critical processes. 2. Initiates and participates in staff performance evaluations, and development of associates including performance improvement plans, disciplinary actions and/or termination of associates. 3. Provides business supervision of day to day operations and oversees the aspects of the financial operations. 4. Partners with physicians and leadership to ensure practice guidelines are followed. 5. Assists with managing staffing levels for adequate coverage at all times and manages time and attendance and ensures accurate information is submitted to payroll on a bi-weekly basis. 6. Serves as an expert resource to clerical staff, MDs, RNs, and other areas of the hospital to answer questions, solve issues, and correct problems. Presents self as “first responder” to patient and family concerns and complaints, and is aware of options available to use for service recovery. 7. Initiates evaluation of departmental work flows and identifies areas for improved efficiencies and/or patient satisfaction. 8. Completes routine audits and reports according to specific deadlines; provides clear documentation of all concerns and successes to appropriate manager/director. Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. _“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.