Job Summary:

Company: Festival Republic

Department: Accessibility

Location: Farringdon, London and on-site at festivals during the summer

Reports to: Head of Accessibility

Working Hours: Full time, 40 hours per week, with additional weekend working over the summer festival season

Contract Type: Fixed Term, March – October 2025

Role Description

The Accessibility Coordinator will take ownership of all aspects of Accessibility at our events; from handling customer enquiries and applications for essential companion tickets, to liaising with our Production teams and on-site contractors to make sure our Accessibility customers have the best experience possible at our events. The overriding goal of this role is to ensure that all our events are accessible to all customers.

The role will include collaborative working with internal stakeholders and third-party partners - for this role you will need to be comfortable working to tight deadlines, have great attention to detail and written and oral communication skills, and be comfortable working with various digital platforms.

What it’s like to work in the Team

The Accessibility Team are a diverse group of individuals who are passionate about ensuring our events are as inclusive as possible. We pride ourselves on being an open and approachable department, which helps us to build and maintain close relationships with our employees and leaders from across the business. We are committed to working as a team and support each other in what can be a very fast-paced environment to be the best that we can be, both individually and as a whole.

Who you are

Competencies / Skills / Knowledge / Experience

Excellent communication skills, both written and oralStrong attention to detail, and organisational skillsStrong administration, time management skills; with the ability to work on multiple projects simultaneouslyThere will be a strong element of onsite work, so previous event production or management experience would be essentialDemonstrated experience or interest in the subject of Accessibility and the issues affecting disabled customersMicrosoft Office suite skillsKnowledge of current accessibility legislation and/or accessibility awareness training is desirablePrevious experience working with a customer support platform such as Zendesk would be an advantage

Behaviours

The following attributes determine how the role will be carried out and are required to be a success.

Customer focused attitude, with the ability to deal calmly with personal and emotive communicationsConfident in communicating with a wide range of internal and external stakeholdersAbility to multi-task and work in a fast-paced environment against tight deadlinesFlexibility to meet the needs of the businessStrong work ethic with a can-do attitudeTeam player, and ability to remain calm under pressure

What the role includes

Contribute to the planning, writing, and reviewing all aspects of Accessibility information for all festival websites and the Accessibility Customer Database, including customer information sheets, newsletters, and application closing date remindersLiaising with the Production Teams to ensure that all accessible facilities are booked in advance, and installed correctly on site, as per the agreed location and specification, with support from the Accessibility AssistantCheck and communicate an up-to-date list of the numbers of accessibility customers attending each event and sharing updates weekly (or as required) with the Event Manager for the festivalWorking alongside the Head of Accessibility to recruit and manage the on-site Accessibility Team for each event, which runs the customer check-in, manages the information tent and all of the campsite and arena accessible facilitiesDelivering on-site briefings to teams such as the accessibility team, stewards, and securityLiaising with our partners who provide services such as performance interpretation to plan on-site activitiesDebriefing, and reviewing each festival with the accessibility and production teamsProducing a debrief and having an input to the accessibility improvement plan following each eventLooking at solutions to constantly improve and expand the services and facilities offered to our customers, to ensure our events are inclusive and are accessible to all customers

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Festival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Wednesday 12th February 2025. We reserve the right to close applications at any time.

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