Job Description

Posted 1 day ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an experienced Accommodation Operations Specialist to join our Accommodation Operations team in Barcelona who is service-oriented, has a passion for travel, is self-driven, and looks to challenge him/herself to help build a strong relationship with our partners.
 If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
21  million customers – 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions[e1]
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do: 
The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As an Accommodation Operations Specialist in the Accommodation Operations team you will be in charge of:

Communicating with third-party providers and wholesalers in a B2B environment, while closely coordinating with the B2C customer service team to ensure smooth operations and timely issue resolution.

Delivering two-sided support by handling both internal and external requests in a timely, solution-oriented manner.

Resolving partner and customer concerns by following established procedures and applying problem-solving when needed.

Collaborating with inventory and cross-functional teams to ensure seamless day-to-day operations.

Sharing clear and actionable feedback to support continuous improvement and team performance.

Contributing to the creation and maintenance of operational documentation and process guidelines.

Taking initiative on preventive tasks to anticipate customer needs and enhance the service experience.

Maintaining strong knowledge of products, tools, and workflows to provide accurate and effective support.

Working with CRM and ticketing systems to manage queries, ensure follow-up, and maintain productivity and SLA compliance.

 Adjusting smoothly to new tools, processes, and evolving customer needs while supporting team goals in a fast-moving environment.

What you need to succeed:  
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: 

Tourism studies or previous experience in the industry

Experience in customer service or front office positions

Advanced level of English and proficiency in any other European language (e.g., French or German)

Excellent written and oral communication skills

Client focused and empathetic

Ability to adapt fast to continuous changes

Organised- will handle a large volume of data and many different software.

Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM 

 Self motivation and teamwork are expected

Preferred Qualifications

Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.

Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows.

AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity.

Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.

Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices.

What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:

A rewarding Compensation package!