Job Description

Posted 23 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced Accommodation Operations Specialist to join our Accommodation team in Barcelona (Hybrid) to help building a strong relation with our partners. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

21 million customers – 44 markets – 5 brands – 6.5M members in Prime

More than 100 million searches per day – Up to 1.8 billion daily AI predictions

Over 1,600 employees –More than 60 different nationalities from all continents

99% permanent contracts – 36 average age

We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Accommodation Operations Specialist in the Accommodation Team you will be in charge of:

Communication by phone and email with suppliers and distributors to be their problem solver;

Provide a two side service answering any request in a timely and efficient manner

Deliver internal support to other areas in the inventory team

Resolve following established policies and procedures, and applying out-of-the-box thinking when anything established is not enough;

Provide accurate feedback in order to help generate insight on his team to improve operational efficiency

Contribute building operational documentation;

Proactively take action on prevention tasks to contribute to enhancing the customer experience.

What you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Tourism studies or previous experience in the industry;

Experience in front office or customer service positions;

Advanced level of English + Proficiency level in other European Language (French or German)

Availability to work on Late shift: From 12.00PM until 9.00PM including weekends and Bank holidays (extra pay & rotation).

Excellent written and oral communication skills;

Client focused and empathetic;

Ability to adapt fast to continuous changes;

Organized- will handle a large volume of data and many different software;

Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM

Self motivation and teamwork are expected

What’s in it for you?

 The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer: 

A rewarding Compensation package!