We're looking for an Account Assistant, VIP Services - Platinum (3 month FTC) to join our team in London as part of our Client Services function.

Your Role:  Client relationships and providing excellent service is our top priority. You will be a dedicated, experienced and personable Account Assistant supporting the pre and onsite operation for our Platinum product.  

You will be primarily focused on the collection, cleanup, and verification of flight information for clients, ensuring the accurate coordination of transportation services to and from the airport. You will work closely with clients, external suppliers and the Account Manager, VIP Services - Platinum to gather flight details, communicate any discrepancies, and ensure the timely and accurate entry of this data into our systems for seamless transportation planning.

This role is ideal for someone who thrives in client-facing environments and enjoys working with data to ensure smooth operations. If you have a passion for event ops, excellent attention to detail, and a commitment to providing outstanding service, we’d love to have you join our team!

Key Responsibilities 

Serve as a key point of contact for clients to collect accurate flight details, including flight numbers, departure and arrival times, airline information, and any changes or updates to travel plans.

Communicate directly with clients to gather necessary flight data in a timely manner, ensuring no disruptions to transportation services.

Review flight data for accuracy and completeness, ensuring all essential information (dates, times, flight numbers, etc.) is correct and formatted consistently.

Identify and resolve discrepancies or missing information, working with clients to clarify and correct any issues.

Maintain regular communication with clients to provide updates on their transportation arrangements, ensuring they have the correct information for airport pick-up and drop-off.

Provide exceptional customer service by answering client enquiries and offering support throughout the pre and post festival Platinum transfer operation.

Work with the contracted external supplier to ensure transportation services align with flight schedules, communicate any changes or updates in flight information to ensure smooth logistics.

Assist in troubleshooting any issues that arise during the transportation process, from flight delays to last-minute changes in client needs.

Maintain and generate detailed records of all flight data, client communications, and any adjustments made to travel plans.

Provide regular updates to internal teams on the status of client accounts and transportation arrangements.

Your Experience

Experience handling time-sensitive data and working with clients in a fast-paced environment is essential

 Previous experience in client services and/or data entry is preferred.

 Familiarity with flight information systems, airport logistics, or transportation coordination is advantageous.

 Exceptional attention to detail, particularly in handling and organising data.

Strong verbal and written communication skills, with the ability to interact professionally with clients.

Ability to multitask and stay organized in a high-volume, deadline-driven environment.

Proficiency with Google Sheets or similar spreadsheet tools (for managing and organizing data sets).

Problem-solving skills with the ability to anticipate client needs and address issues proactively.

Ability to handle sensitive travel information and maintain confidentiality.

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We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application

Who are we? 

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand. 

LIONS is part of Informa Festivals, a division with the Informa group. Informa is an international business that champions specialists, connecting people with knowledge to help them learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. 

We are home to over 15,000 colleagues working in around 30 countries and serving customers in 150 countries.

Why Choose Us? 

We champion our colleagues, all across the world. Join us for opportunities to build a varied career, in a company that's building for the future. 

When it comes to life at Informa, no two days are the same and we celebrate the diversity of our teams and people. But wherever and whoever you are, we give you the freedom to bring ideas to life, work that makes a real difference to our customers and markets, and the chance to be part of an international and inclusive community of great people. 

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. 

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

Time out: 25 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yea

A ShareMatch scheme: allows you to become an Informa shareholder with free matching shares

Flexible benefits platform: options including Private Medical, Dental Insurance, Critical Illness

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Pension, Life Assurance and Income Protection

Access to either our commission, bonus or profit share schemes, dependent on the role

Employee assistance programme, season ticket loans and cycle to work scheme

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on our training platforms. When it’s time for the next step, we encourage and support internal job moves

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We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.