Total compensation for top performers: $70,000-$75,000 Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team! In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement. What You’ll Do: + Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions. + Review scopes of work to guarantee quality assurance and maintain service standards. + Perform client site visits in the evenings ensuring compliance with policies and expectations. + Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction. + Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies. + Ensure proper use of approved cleaning tools and compliance with client procedures. + Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed. Schedule: + Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM. + Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM. If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time! Requirements + Experience: 3+ years in management, preferably in commercial janitorial services or a related field. + Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail. + Communication: You excel at building relationships with clients and teams. + Innovation: A passion for continuous improvement and delivering exceptional service. + Education: High school diploma required; industry experience is a plus. If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions! Benefits + Salary $55,000-$65,000 + Commission and bonus + 401k + 4% match + Mileage Reimbursement + Dental, medical, and vision benefits + Life insurance policy + 8 Paid Holidays + PTO + Company Cell Phone + Company iPad and iPhone