Total compensation for top performers: $70,000-$75,000

Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!

In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.

What You’ll Do:

Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions. Review scopes of work to guarantee quality assurance and maintain service standards. Perform client site visits in the evenings ensuring compliance with policies and expectations. Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction. Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies. Ensure proper use of approved cleaning tools and compliance with client procedures. Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.

Schedule:

Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM. Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.

If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!