Account Coordinator Job ID 201446 Posted 20-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Makati City - National Capital Region - Philippines **About the Role:** The Account Coordinator works with our customers, service providers, and employees to deliver some combination of FacilitySource’s services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality. Accountable for successfully managing the work order resolution process. **What You’ll Do:** + Executes the operational processes for work order management and service partner follow up + Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, problem resolution, including critical thinking and post-service activities. + Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed + Clearly and effectively communicates verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports and internal and 3rd-party systems + Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities + Works with client and service provider personnel to maintain and troubleshoot system access and usability + Provides required reporting, data, and dispatch updates for assigned client(s) + Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing + Manages client specific programs such as landlord, warranty, inactive locations, etc. + Supports Digital & Technology development by providing user acceptance testing for system releases + Monitors/updates system reconciliation reports + Administers onsite “do not exceed” requests + Assists with service provider invoice collection and auditing **What You’ll Need:** + High School Diploma or GED with 3-4 years of job-related experience. + Minimum two years of related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. + Dispatching, order processing, customer service or related experience preferred + Willing to work midshift or nightshift **What's in it for you?** + Working alongside an experienced, well-established individual. + Government Mandated Benefits + Hybrid Work Setup + Paid Leaves (15 SL and 15 VL annually) + HMO with up to three free dependents + Life Insurance + Annual Performance Bonus + Annual Merit Increase **EQUAL OPPORTUNITIES** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. **We look forward to hearing from you!** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)