As an Account Coordinator, you support the Client Services Team in managing and nurturing client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. With key guidance and mentorship from Account Managers, Directors and Executive leaders, you’ll have ample opportunity to grow in your role.

You will:

Develop a trusting relationship with clients and partner agencies. Represent Critical Mass’s values and mission. Begin to understand and showcase Critical Mass service offerings. Organize and set agendas for weekly client meetings. Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events. Manage administrative tasks, schedules, travel, and expenses to support the executive leadership team’s efficiency and effectiveness. Prepare appropriate presentations and present data from varying sources. Liaise with Client Services and Project Management teams. Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors. Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance. Support Marketing and Business Development department teams as required. Begin to understand financial literacy per account.  Further develop digital acumen and performance marketing. Grow your knowledge of digital marketing and trends in the industry. 

You have: 

Prior experience working as an Administrative Assistant/Coordinator role in an interactive environment or advertising agency- this could include internships experience.  Highly proficient skills in Microsoft Office Suite, PowerPoint, and Keynote. Excellent oral and written communication skills. A thorough, detail-oriented mindset where organization is prioritized. Ability to multi-task and meet tight deadlines. Ability to work well under stress and in a dynamic environment. An outgoing, self-motivated and assertive personality. Good balance between working independently and with a team. Effective interpersonal skills and the ability to be a global thinker. Ability to proactively and diligently follow up with teams. Good use of tact and judgment.

What We Offer:

Global maternity and parental leave Competitive benefits packages Six free therapy sessions through Therify  Access to online services for families and new parents  Summer Fridays (off at 3:00 PM local time every Friday) Diversity and Inclusion Board with 13 affinity groups Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.