Acrisure’ s Great Lakes Region began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the Region grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Region to where it is today, with a culture built on organic partnership.
Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’ s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
About The Role
The AROrx Pharmacy Services Account Coordinator plays a crucial role in supporting the Pharmacy Service team by managing client accounts, ensuring excellent customer service, and coordinating between various stakeholders. This position requires a detail-oriented and organized individual capable of multitasking and handling multiple accounts simultaneously. The ideal candidate should have strong communication and thrive in a fast-paced environment.
Responsibilities:
Develop and maintain relationships with the Leadership Team, providing assistance as needed.
Maintain awareness of new developments or changes within the department updating training materials and Team resources.
Review daily claims reports.
Maintain and take appropriate action on eligibility reports.
Maintain and update data for billing purposes as needed.
Assist in weekly reporting and other various projects.
Assist in managing and updating activities when needed.
Resolve or refer all requests from the Pharmacy Service Account Managers.
The Pharmacy Services Account Coordinator will work directly with the Pharmacy Benefits Account Manager.
Maintain accurate client records and documents (per Pharmacy Service Account Manager instructions) in agency management system.
Investigates and resolves complex service issues.
Performs regular billing audits and reconciliation.
Attend and complete any role relevant meetings, training sessions, or assignments as required.
Perform other tasks or projects as requested by service team or region leadership.
*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*
Requirements:
Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence.
High degree of critical thinking; ability to problem solve when the answer is not readily apparent.
Demonstrated attention to detail, producing outcomes with minimal errors.
Ability to adapt well to change in direction and priority in a fast-paced environment.
Ability to demonstrate advanced level proficiency with a variety of technology including MS Office
Works well with minimal supervision; able to function independently and as part of a team.
Education/Experience:
Bachelor’s degree or 2 years of experience in Employee Benefit Insurance or equivalent is required.
Previous experience in account management, customer service, or similar role within the healthcare industry.
Knowledge of pharmacy services and insurance process is a plus.
L&H license required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate stress due to regular deadlines and daily challenges.
High finger dexterity while typing documents and forms.
Occasionally lift up to 20 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hybrid environment, where work may be done in a temperature-controlled, non-smoking office.
The noise level in the work environment is usually moderate.
Benefits & Perks:
Competitive Compensation
Industry-Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Educational Resources
Generous time away
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.