At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.\n \n\nAccount Development Manager, EDGE Sales\n \n\nWhy We Have This Role\n\nThe EDGE Account Development Manager is at the heart of the EDGE Sales business. We assist customers throughout their market research project lifecycle, and help them unlock the most value from our data products and bespoke market research services. We understand their goals and, as trusted advisors, help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for skilled, caring, and scrappy individuals to join our team and have a huge impact on EDGE customer retention and expansion.\n \nHow You'll Find Success\n\nWhether you’re speaking with a product insights manager, a tenured professor, or a chief marketing officer, you will find success by ensuring that EDGE fulfills its brand promise to the customers by delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the EDGE customer base (both its Data Products and Research Services) and proactively recommend both of those. Additionally, you will do the following:\n\nFocus on delivering value to the customer\nHave a Customer Obsessed and One Team mindset. This means responding quickly to customer and Account Executive inquiries.\nContinuously stay up to date on the new EDGE Data and Research Services offerings\nHave a deep understanding of the buyer personas in the market research insights space\nEffectively communicate our differentiation and value proposition\nCollaboratively work with Sales and Delivery EDGE team members\nMaintain a growth mindset that is focused on personal development  \n\n

 

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How You'll Grow

\nDevelop Expertise in Cutting-Edge Research Technologies:\n\nGain deep knowledge of the latest research methodologies and tools, positioning yourself as an expert who can offer valuable guidance to customers.\nStay updated with industry trends and advancements, continuously expanding your skill set.\n\nEnhance Your Problem-Solving Skills:\n\nTackle complex research challenges and develop creative solutions (inclusive of EDGE’s new data solution) that address diverse customer needs.\nImprove your analytical thinking and strategic planning abilities by working on a variety of projects.\n\nBuild Strong Client Relationships:\n\nCultivate long-term relationships with leading professionals across multiple industries, enhancing your networking and interpersonal skills.\nLearn to anticipate customer needs and deliver personalized, high-impact recommendations.\n\nDrive Customer Success and Retention:\n\nPlay a key role in renewing and expanding the EDGE customer base, contributing directly to the growth and success of the business.\nDevelop strategies to maximize customer satisfaction and loyalty, ensuring long-term engagement with Qualtrics EDGE.\n\nCollaborate with Cross-Functional Teams:\n\nWork closely with product development, marketing, and sales teams to deliver comprehensive solutions that meet customer expectations.\nGain insights into different aspects of the business, fostering a holistic understanding of how various departments contribute to overall success.\n\n

 

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Things You'll Do

\n\nServe as the long-term EDGE customer relationship manager and product expert to mature, renew, and expand the EDGE Data offering and research programs throughout the life of the partnership.\nWork with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.\nExecute end-to-end inbound research requests: from scoping, cross-/up-selling additional data products and services, to handing off to a Project/Research Manager, to project follow-up & subsequent program expansion.\nProvide polished and timely client communication and responsive follow-through on all non-fielding issues, actions, and escalations.\nPartner closely with EDGE Account Executives to build account plans and strategies to accelerate growth and EDGE maturation.\nPartner closely with EDGE Delivery to ensure what you have recommended to the customer is leading to the right insights and impact.\nPrepare content that educates users on how to fully utilize the EDGE Data solution and understand what to expect from our product roadmap.\nPlan, negotiate, and execute both the EDGE Data & Services Retainer renewal strategy through informal account management & constant AE collaboration.\n\n

 

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What We're Looking For On Your Resume

\n\nBachelor’s degree with 3-5 years of experience in Market Research or experience in management consulting, CX, CS or technical account management role.\nTrack record of success in building customer relationships at multiple levels of a clients’ organization.\nProven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs.\nTechnical understanding of data integrations.\nExperience with data analytics & visualizations.\nStrong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices.\nAbility to collaborate with teams across the organization while also being able to work independently and as a self-starter.\nPassion for solving customer challenges coupled with a commitment to customer experience and satisfaction.\nAbility to properly explain technical tasks to non-technical stakeholders\nAbility to multi-task as he/she will be expected to work on multiple engagements/initiatives simultaneously.\nWillingness to travel up to 20% or as customer requires (dependent on role we’re hiring for).\n\n

 

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What You Should Know About This Team

\n\nYou’ll discover that collaboration is a deeply ingrained tenet found at the heart of the EDGE Success Team. Your teammates and cross-functional partners will be your largest asset as you work together to maximize outcomes for our customers.\nThis team will be focused on supporting our financial services and healthcare customers.\nCulture is crucial for us; we want you to be in a place where you enjoy your day to day and thrive against the challenges that come with it. Proactiveness and willingness to learn are a must. You will find that empathy and kindness are our “secret-sauce” for a high-performing team.\n\n

 

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Our Team's Favorite Perks and Benefits

\n\nFrequent SPIFs (sales performance incentive funds) are offered to earn extra money on top of your compensation package.\nMonthly Wellness Bonus: Every quarter you will receive $300 or $1,200 annually to use on a wide variety of wellness benefits. (Ex: monthly gym pass, athletic clothing, massages, camping gear, financial planner, etc).\n30 paid days off: 15 PTO, 5 personal days, and 10 Holiday closures (You may be expected to work on holidays or weekends in exchange for future time off).\nQualtrics Experience Program - $1800 for an experience of your choosing (eligible after one year).\n401k match program.\nMedical Benefits: Healthcare, Vision, Parental Leave, Dental, and more.\nFree lunch, snacks, drinks, massage chairs, table tennis, an onsite gym, and more.\n\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n \n\n\n\n