JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job entails-

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship.  The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

Delivery of Client Satisfaction

Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interestsDrive the account plan to deliver high quality results which exceed the client’s expectationsBecome a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s businessRecognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platformDirects the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicatorsProactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams

Fosters close and positive collaboration across a geographically diverse and remote workforce to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attainment of all established goals and initiatives for the Account and the FirmEnsures the best qualified candidate is hired for all roles on the accountThoroughly and critically assesses direct reports (and directs directs)For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progressAdvances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotionProvides point in time coaching to elevate performance

Achieve Financial Results

Develops and manages the Account budgetEstablishing and adhere to recurring financial forecasting exercises to identify gaps to Plan and develop strategies and actions to close themEstablish positive and close partnership with Financial team to ensure an ongoing and detailed understanding of the Account’s financial statusPartners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geographyMitigates risk for the organization by:Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirementsEnsuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company

Brings to the organization any leading practices and/or innovations developed on the account to the firmIdentifies opportunities both on Account and within professional network to grow the business and generate additional revenue – engaging the right cross-functional resources to winBecome internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s businessProduces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.Understand the fundamentals of the outsourcing business and the real estate industry

Job Requirements

Education

This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experienceMBA or similar post-graduate studies is preferred

Knowledge, Skills and Abilities

Client Focus

Solid understanding in the delivery of exceptional Facility Management ServicesDedicated to exceeding client expectations to ensure a no-bid contract renewalProactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with customers and gains their trust and respect

Results driven

Ability to execute against the vision and strategyMeasures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtailTakes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach

Clearly establishes performance expectations and goals for employeesProvides point in time feedback on performance of employees

Solutions Oriented

Uses rigor and logic to solve difficult problems with effective solutionsIdentifies issues before they become problemsLooks beyond the obvious and doesn’t stop at the first answersRealize operating leverage through process improvement, gaining capacity for value-added work

Firm Knowledgeable

Understand the fundamentals of the outsourcing business and the real estate industryKnowledge of Government procurement requirements, Service Contractors Act and Davis Bacon Act is preferredKnows how to navigate the organization to identify experts in our products and services

Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards.  The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company’s critical success factors:

People leadership

Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship

Personal leadership

Inspire trust, high integrity, adapt and learn

Result leadership

Ensure execution, drive targeted results, focus on customers and lead courageously

Estimated total compensation for this position:

215,000.00 – 235,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Atlanta, GA, Chicago, IL, Dallas, TX, Houston, TX, Virginia Beach, VA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.