The Account Director will effectively manage and grow a portfolio of clients, ensuring their risk management and insurance broking needs are identified and met. You will be responsible for developing existing client relationships and driving the business development strategy to seize new opportunities, contributing to the overall growth of the portfolio.

The Role

Lead a team, manage their performance, and oversee their client service and sales activities. Take accountability for achieving the team’s annual P&L budget. Proactively meet the annual new business target. Participate in selected new business exercises and major projects. Generate and contribute to new business opportunities to support the team's continued growth. Implement and review client service delivery (the WTW service methodology, “Engagement 365”), including holistic discussions on Risk and Retention strategies, as well as multi-tier client contact for all qualifying accounts. Obtain formal client feedback annually for all qualifying accounts. Leverage best practices from across WTW to deploy within the team. Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach, and future strategy. Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan. Maintain and develop a strong relationship with insurers. Identify development needs and build clear goals to support colleagues’ learning and career progression. Apply WTW Client Service protocols and compliance procedures.

The Requirements

Tier 1 QualificationsPreferably degree qualifiedExtensive Insurance broking and/or industry experience Proven technical skills in coverage and wording reviewExcellent understanding and technical proficiency of claims management processesExperience with the placement and servicing of complex and multinational clientsYou will have attained all regulatory licenses, permissions, and technical or other requirements applicable under local legislation

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. 

 

Why Join WTW?

 

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

Annual bonusCompany paid salary continuance insuranceLife and TPD insurance Hybrid workingNetworks (Gender, Wellbeing, Pride)Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.