Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Account Director Financial Institutions

Our Bulgaria and North Macedonia segment is looking for a dynamic, strategic, and consultative professional to join our team. We are building a diverse workforce of world-class relationship managers, problem-solvers, and technologists who thrive in a fast-paced environment.


Our team focuses on differentiating through customer intimacy, product strength, and partnership orientation. We aim to deliver value to our strategic partners by offering customized payment solutions and comprehensive consulting support. This includes growing existing business and driving new growth opportunities by selling value added services.


The Role:

As an Account Manager for Financial Institutions, you will:

· Build Strong Relationships: Establish and develop deep relationships with clients across multiple product lines and levels of management.

· Understand Customer Needs: Work closely with clients to understand their business objectives, pain points and goals and develop tailored account plans to address them using Mastercard’s products and solutions.

· Collaboration & Teamwork: Partner internally and externally with cross-functional teams to achieve revenue targets, drive market share growth, and deliver exceptional service to clients.

· Contract Management: Oversee the negotiation, execution, and management of client contracts, ensuring that resources and information are shared effectively across teams. Manage cross-functional teams, in order to deliver the best value proposition both financially and product-wise

· New Business Development: Identify and develop new business opportunities, aiming for significant growth and a strong return on investment.

· Consultative Leadership: Provide industry and Mastercard insights to clients, positioning yourself as a trusted advisor in alignment with segment specialties.


What We Are Looking For:

· Relationship Management: Proven ability to build and grow strong internal and external relationships with stakeholders and executives at all levels.

· Strategic Thinking: Strong business judgment, with established strategic and conceptual thinking and planning skills with a long-term horizon.

· Proven Sales Expertise: Demonstrated track record in planning, managing, and closing complex sales efforts, and managing projects to a successful completion.

· Problem-Solving & Analysis: Excellent financial and P&L acumen, strong analytical skills, and a history of creating solutions that drive revenue growth.

· Self-Starter: Highly organized, proactive, collaborative, and results-driven, with the ability to take initiative and work independently with little supervision.


About You:

· You are intellectually curious and proactively identify and solve complex problems that impact the management and direction of the business.

· You have experience preparing proposals, RFPs, and negotiating complex, high-value enterprise contracts with internal and external stakeholders.

· You thrive in an ambiguous and rapidly changing environment.

· You are a technology enthusiast and are always keen to learn more about new trends in tech.

· You are motivated to be part of driving a world beyond cash, embracing cutting-edge technology to provide innovative solutions to our clients.

If you're ready to take the next step in your career and join a team dedicated to excellence and customer success, we encourage you to apply today.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.