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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Through complex negotiations and in-depth knowledge of Aetna’s products and services, the Account Executive will initiate actions which maximize revenue, retain and grow client relationships, and effectively position our products and rate/fee levels with an emphasis on expanding the assigned book of business. They will also provide guidance, support, and strategic leadership among the service teams assigned to their book of business.
Fundamental Components
· Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.
· Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.
· Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.
· Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
· Offers creative product and service solutions to address client’s evolving needs.
· On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction.
· Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book.
· Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
· Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings.
Required Qualifications
- 3-5 years of experience in sales & account management within the health insurance Industry.
- 1-3 years of experience with self-funded products.
- Health and Life Insurance License
- Ability to travel within the United States up to 10% of the time.
Preferred Qualifications
- Complex negotiations experience within sales & service.
- Sales administration, support, reporting.
- Stop loss products.
- Strategy development.
- Cross-sell functionality.
- Existing broker relationships.
- Consultative experience.
- Data analytics.
- Problem-solving skills.
- Strong presentational skills.
Education
- High school diploma or equivalent experience.
Pay Range
The typical pay range for this role is:
$46,988.00 - $91,014.60This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.