Benefits Information This is a Remote position located in the Atlantic Area Locations include in Florida, South Carolina, North Carolina, Virginia, Maryland, Delaware, and New Jersey. Must live near to a major airport. Full-time employees will enjoy a competitive benefits package with options for you and your family including: • Paid Time Off • Paid Holidays • 401(k) Matching • Health Insurance • Vision Insurance • Life Insurance • Health Savings Account • Tuition Reimbursement • Employee Discount • Reduced Tuition Rates • Disability Insurance • Employee Assistance Program • 401(k) • Pet Insurance • Dental Insurance • Paid Training • Flexible Spending Account The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer Overview BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities. Qualifications Minimum Requirements Bachelor’s Degree in Criminal Justice, Business, Computer Science, Communications or related field or equivalent experience. At least three (3) years’ experience in customer support or training. Valid state driver’s license and the ability to safely operate a motor vehicle required for travel to customer sites. At least three (3) years’ experience in corrections/criminal justice system preferred. Working knowledge of Company products and services. Excellent oral and written communication skills. Excellent interpersonal skills. Excellent customer service skills. Strong presentation skills. Problem solving ability. Ability to handle multiple tasks simultaneously and prioritize appropriately. Strong computer skills. Ability to work independently without direct supervision Ability to work with computers and the necessary software typically used by the department. Working Conditions: Encountered on a regular basis as part of the work this job performs. Typical office environment or work from home office. Requires at least 50% travel to customer sites. Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine. Ability to lift up to 25 pounds required to set up equipment for training. Ability to stand, walk, stoop, kneel, crouch or crawl to set up equipment for training. Ability to use hands to finger, handle or feel and to reach with hands and arms to set up equipment for training. BI Incorporated Responsibilities Summary The Account Executive is responsible to maintain close, continuous customer support to ensure high satisfaction and retention through training and assistance, systematic contact, and implementation of new program requirements on behalf of the customer. Actively works with accounts to identify growth opportunities through the increased use of the Company continuum of products and services. Provides programmatic assistance to allow each customer to operate an effective program with high satisfaction levels. Primary Duties and Responsibilities The Account Executive maintains close, continuous customer support to ensure high satisfaction and retention through training and assistance, regularly scheduled face to face meetings and implementation of new program requirements on behalf of the customer. Works with accounts to identify growth opportunities through the increased use of the Company continuum of products and services. Implements strategies to retain and grow assigned accounts. Focuses on customer retention and assists with market share growth. Provides programmatic assistance to users to ensure long-term use and satisfaction with the system. Keeps abreast of incidents that require follow-up to ensure timely completion to the customer’s satisfaction. The Account Executive assists with host site technical support, including training and identification of areas requiring follow-up training. Develops and delivers customer-site training on the usage of electronic monitoring (EM) equipment and software products to ensure customers’ effective and successful use of the program. Identifies and evaluates customer training needs and conducts follow-up training as necessary. Assists with the implementation of new monitoring systems, and with changes to on-going systems as required by the customer. The Account Executive utilizes Customer Relationship Management (CRM) software to document account contacts and assist in collection and maintenance of market share data in assigned territory. Provides testimony or documentation as required by the customer via affidavit, Teams or in person support and testimony. Assists with billing-related administrative issues and price correction work in conjunction with Accounts Receivable. Provides product performance feedback to Sales, Marketing, Engineering and Product Development teams. Attends specified trade shows and events to assist sales team. Maintains customer information files with documentation, including equipment utilization. Assists with conducting customer satisfaction surveys. Ensures follow through on problem areas. Assists National Account Director and Partnership Development Executives with large, high volume, high revenue accounts through training and support. Assists with conducting customer satisfaction surveys. Ensures follow through on problem areas. Assists with EM troubleshooting, training, refresher training and new office implementations for ISAP program as requested. Performs other duties as assigned.