Account Handler, (Chelmsford) Aon’s UK Retail business are currently recruiting a Client Service Advisor (Account Handler) to join our Aon Global Client Network team. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. You will have the opportunity to work on a diverse portfolio of clients, collaborating with Aon colleagues internationally. The Aon Global Client Network operates in 120 countries and is unlike any other industry. AGCN handles some of the largest clients in the world. We, the UK part of AGCN, handle the subsidiaries of these global companies that have a presence within the UK and assist them with all risk solutions. The AGCN team is a vibrant, driven and impactful team, we share best practice and support each other. Working with numerous Aon offices around the world you will have the opportunity to create a wide network of colleagues. You will have the full support of the team and management; career development is at the fore of the team and we will assist you in developing your skills to further progress your career at Aon. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client’s needs. As a Client Service Advisor some of your key responsibilities will include: Provide the highest level of service to each assigned Client in line with the agreed SoSA and fully understand the Client’s business and insurance requirements. Formulate questionnaires, reports, presentations and any other client documents etc, as required including visits to Clients. Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where vital) and assist with maintenance of credit control standards, Comply with regulatory and other standards as advised by line management. Understand and follow ICOBS rules, Sarbanes Oxley, BiPar and Aon business procedures Aon UK Limited is authorised and regulated by the Financial Conduct Authority. Take ownership of problems and their resolution, seeking assistance where vital. Update Aon systems (such as working documents, Acturis) per agreed parameters Identify improvements in Client risk & insurance programme design. Identify potential improvements in programme design for Clients and make recommendations. Implement recommended changes for Clients, if required Negotiate renewal terms, Mid Term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required, fully support the broking function to achieve optimum solution for the client. Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required. Build and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them. Co-ordinate global programmes and effectively connect with the global network and Global Risks. Provide ongoing communication with the client following queries/alterations and ensure Client is kept appraised of developments Identify revenue development opportunities on allocated Client accounts and make recommendations. See opportunities for revenue growth using knowledge of products/services in the wider Aon community. Ensure contract certainty is delivered. Act as a critical issue point for colleagues in relation to contract certainty queries, mentor’s others as appropriate. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company How this opportunity is different You will join a highly engaged team that offer high levels of job satisfaction. AGCN has a phenomenal record of investing in the development of colleagues providing full support on training and coaching to maximise your career aims. Skills and experience that will lead to success Commercial insurance experience is desirable and an advantage but happy to look at candidates that have personal lines experience Working towards or have the desire to undertake Insurance exams. Organised, with the ability to prioritise work, delivering accurately and on time. High level of FCA Principle and Procedures – Desirable How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-JV2 #LI-HYBRID 2552023