Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We are seeking an Account Handler with a strong track record of ambition and a proactive approach to join our Haven Knox Johnston team in Maidstone. As an Account Handler, your role will be crucial in handling client accounts and ensuring their insurance needs are met with detailed execution. This is a unique opportunity to join a dynamic and successful organisation that values collaboration, innovation, and excellence in everything we do.

For anyone looking for a role in insurance and don’t know how to get your foot in the door, this could be a great step in for you. You’ll need to be comfortable speaking to people on the phone as there is a high level of calls coming through to the team every day.

Responsibilities:

Organise and manage personal work activities to achieve team objectives and meet agreed targets

Participate in team meetings, reporting on business progress within your area of expertise

Manage assigned projects and contribute to other projects as required

Review client documentation to ensure comprehensive and accurate information is presented for the quoting process

Collate and communicate client requirements to ensure appropriate marketing of the risk

Liaise with clients to resolve queries and respond to market and third-party queries as appropriate

Produce high-quality market documentation, securing appropriate authorisations

Take ownership for data entry, credit control, and chasing subjectivities when required

Process data promptly and accurately on relevant systems to support client service and internal processes

Maintain accurate and timely documentation for clients, ensuring proper organisation of records

Adhere to company policies, procedures, and obtain required authorisations

Champion and nurture positive relationships with colleagues and external contacts

Provide support and assistance to senior colleagues and/or their clients on request

Deal with or refer client enquiries, renewals, and mid-term adjustments

Requirements:

Experience in an account handling or technical role is desirable

A minimum of 12 months customer service and administrative experience is required for this role.

Good understanding of team objectives and how own role contributes

Excellent communication and interpersonal skills

Able to work independently and use initiative

Flexible and able to meet tight deadlines/targets with good organisation skills

Attention to detail and willingness to learn

Calm and resilient under pressure; ability to positively react to change

Effective communicator skilled at fostering connections and cultivating relationships

Qualifications:

GCSE Maths and English

A levels (desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent