Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are looking to hire an Account Handler for the Roadrunner team in our Croydon office. Duties involve handling renewals and mid-term changes to meet customer needs. This is a unique opportunity to join a dynamic and successful organisation that values collaboration, innovation, and excellence in everything we do.

Are you ready to thrive in a fast-paced environment? At Roadrunner, we offer a dynamic and fun workplace where every day brings new challenges and opportunities. You'll be managing existing business within commercial schemes, providing a consistent and engaging workload.

Please note this is a full-time, permanent opportunity. You will be based in our Croydon office and will be required to be onsite 5 days a week during training and then move to a hybrid model.

Overview:

Demonstrate consistent professional and constructive communication at all times to help support a positive and collaborative working environment

Ensure contract certainty is achieved on all accounts at time of inception

Support the Manager and colleagues wherever necessary to meet division/group goals and income budgets.

Following the underwriting and pricing knowledge and mentorship from the Senior member of the team to ensure that the company's underwriting performance commitments are met

Align with the laws and regulations that apply to the insurance market, including all key regulatory, conduct, and risk management requirements and responsibilities.

Utilise available actuarial information, other statistics and underwriting experience when considering acceptance, terms and premiums.

Utilise available information and profiling of risks when considering acceptance, terms and premiums.

Make effective decisions when dealing with presented cases, being able to justify underwriting decisions, keeping detailed and accurate records of policies and decisions made

Provide excellent customer service to build positive relationships with brokers and other customers

To serve as the designated Underwriter for approved Brokers, providing a custom service when needed.

Undertake any required training to ensure the role can continue to be effectively carried out.

Knowledge:

Good market and competitor knowledge.

Insurance experience required, preferably experience in motor insurance.

Good understanding of TCF principles.

General Understanding of FCA GI Regulation

Skills:

Underwriting experience and knowledge.

Excellent communication and negotiation skills both over the telephone and in writing.

Strong problem-solving skills and attention to detail.

Computer literate and detailed understanding of the Trading Platform.

The ability to think creatively and make commercial underwriting decisions.

Able to work under pressure and in a fast-paced environment.

Strong interpersonal and relationship building skills.

Qualifications:

GCSE Maths and English (or equivalent).

Certificate in Insurance (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent