Axos Clearing LLC

About This Job

This role is part of the Account Management team within ABC Operations and offers a unique opportunity to work in for one of our business segments - Axos Advisor Services. The team’s goal is to be part of an industry leader by providing a seamless and timely account opening and maintenance experience for our customers.

The Account Management Associate will primarily be responsible for supporting new account opening & maintenance of accounts for the Advisor Services business. The role requires participating on a team that supports our business and clients. Attention to detail, accuracy and good written and verbal communication skills are essential to the position.

Day-to-Day tasks will include, but are not limited to reviewing incoming transfer requests, preparing, and mailing re-registration paperwork, and following up with contra firms on the status of transfers. Attention to detail, accuracy and good written and verbal communication skills are essential to the position. Must be a hands-on team player who is able to work on multiple initiatives simultaneously, as well as, remaining focused on the task at hand. Must be a hands-on team player who is able to work on multiple initiatives simultaneously, as well as, remaining focused on the task at hand.

              RESPONSIBILITIES

Reviewing client forms & documentation for good order & completion. Manually processing those requests with speed & accuracyHandling exception & reconciliation reports & helping to execute risk controlsWorking collaboratively with the team to meet all daily responsibilities & maintain excellent service levelsProactively communicate with Client Service Advocates to provide guidance and answer any specific queriesIdentifying and documenting process and system enhancements for productivity, quality, and efficiencyContributing to special projects & assignments, as neededWork closely with all Operations functions to identify process improvement opportunities and implement best practiceWork closely with contra firms to expedite the transfer of assets between institutionsTake ownership by quickly identifying and resolving potential issues that may adversely affect the customer experienceDemonstrate great urgency by ensuring open work items are addressed in a timely manner and do not breach their related SLA (Service Level Agreement) for deliveryWork closely with all Operations functions to identify process improvement opportunities and implement best practiceEscalate any operational, regulatory, and other risks to managementBuild strong relationships with key stakeholders across Sales, Margin, Customer Service, and Technology to create highly collaborative partnerships

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening. 

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.