Account Management Manager | Sales | Mexico

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

The Account Management Manager will own a book of business of WeWork clients that have a significant presence across with WeWork globally. Senior Account Managers will be responsible for optimizing client outcomes and ensuring a world-class customer experience across their portfolio of key accounts, in order to advance the strategic partnership between the client and WeWork and enable the long-term retention and growth of these important relationships.

The primary functions of the Account Management Manager will include (but are not limited to):

Manage a team of associate account managers and help monitor their pipeline and forecasting

Take part in the interviewing process for new talent, and also help with training and mentoring the team

Proactively manage and review existing client portfolio in order to retain as much business as possible while leading renewal negotiations

Find alternative ways to increase revenue through partnership opportunities and other solutions-based upsell opportunities

Map client needs and goals to their workplace solutions

Analyze basic data to provide recommendations for portfolio optimization

Coordinate with internal teams to ensure positive client outcomes

Serve as the main contact for client questions and concerns

Work with internal teams to remove obstacles for clients

Represent client interests within the organization and build positive relationships with key client contacts

Guide clients through their journey with timely check-ins

Monitor location-level feedback and address issues promptly

Suggest ways to enhance client experience and find solutions to client problems and questions

Provide feedback to help improve products and processes

About You

We’d love to hear from you if you meet the qualifications below:

6+ years of client-facing experience in direct B2B sales or AM , with at least 1 year experience of managing teams.

Proficient in English.

3+ years working with medium to large Enterprise customers

Demonstrated proficiency in building strong client relationships across accounts and multiple stakeholders, including executive-level leaders

Space as a Service and/or Real Estate knowledge/experience a plus

Confidently provide consultative and data-based expertise and recommendations

Experience with Salesforce and other CRM tools, preferred

Highly flexible and adaptable; thrives amidst change and growth

Life at WeWork 

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more.